Operations Coordinator

Job description / Role

About the team

Our Groceries team is on a mission to revolutionize everyday essentials delivery in the region. As part of the Careem Super App, we aim to simplify and improve the lives of millions through innovative operations, customer obsession, and a commitment to excellence.

About the role

We are looking for an Operations Coordinator to support and optimize our grocery operations in Riyadh. This role plays a key part in ensuring smooth day-to-day functioning of our operations, while driving performance improvements through data, planning, and collaboration.

What you'll do

• Support operational performance: Assist in monitoring key operational metrics such as order fulfilment, stock availability, picking accuracy, and quality.
• Process improvement: Identify areas for improvement and create SOPs to streamline operations.
• Capacity planning: Plan shift structures and manpower based on demand patterns.
• Team management: Supervise the operations team and foster a positive and productive environment.
• Training sessions: Conduct training on SOPs and perform spot checks to evaluate performance.
• Quality and accuracy maintenance: Ensure catalogs reflect accurate product details, pricing, and availability.
• Team collaboration: Work closely with logistics, commercial, and customer support teams to ensure seamless operations.
• Conduct interviews: Lead the hiring process for the operations team.

What you'll need

• Analytical mindset: Ability to interpret data, extract insights, and drive data-informed decisions.
• Team leadership: Structured and effective leadership skills to resolve challenges.
• Technical proficiency: Familiarity with internal dashboards, Excel/Google Sheets, CRM tools; SQL knowledge is a plus.
• Problem-solving skills: Ability to identify and resolve operational inefficiencies.
• Excellent communication: Strong interpersonal skills to engage with vendors and team members.
• Agility and adaptability: Comfort with a fast-paced environment and changing priorities.

What we’ll provide you

• We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:
• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office and 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About the Company

We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem

Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.