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Operations Director - Supermarket Chain

Michael Page

Saudi Arabia

Ref: HP350-3197

Job description / Role

Operations Director - Supermarket Chain - KSA

To plan and drive the retail operations so as to ensure maximum sales, maximum profitability, optimum stock level, increase in customer satisfaction and continued business growth. To maintain the desired visual merchandising, retail operations, customer service, replenishment, recovery standards in his/ her area in the store in all aspects. To sponsor and coach the team and drive continuous improvements.

Client Details
Our client is a local grocery and hypermarket business in KSA.


Sales and Commercial Performance
* Prepare and participate in the preparation of sales budgets
* Maximize sales and profitability of the brand
* Maximize key productivity indicators targets
* Control costs within budgetary guidelines
* Identify internal and external commercial opportunities
* Ensure effective Stock and Space Management
* Conduct SWOT review to analyze the customer profile
* Provide monthly feedback on competitor and event activities
* Suggest improvements based on benchmark practices

Inventory Management & Stock Distribution
* Ensure effective Inventory and Warehouse management in the territory (order management, stock consolidation, movement and transfer, optimum stock utilization, stock return and shrinkage)
* Review and analyze stock and sales reports monitoring over and under stocks, implementing corrective action to be taken
* Review and effectively deal with fast/ slow lines, new ranges and end of ranges and implement necessary action
* Provision of monthly feedback to Concept on sales, stock positions and product feedback

Business Management & Development
* Strategize and seek opportunity for expansion in the territory
* Manage roll-out of new projects and time bound implementation of projects
* Research and look for good property and locations
* Understand Territory dynamics (demographics, consumer behavior, market understanding etc)

Operational Standards and Management
* Prepare Territory operating plan (new store, seasonal and store) and ensure effective implementation
* Ensure all the stores are in compliance with the store operating and customer service standards
* Ensure all the stores are in compliance with the company policy on employment and state laws, health and safety standards
* Ensure all the stores portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
* Ensure all store sales, promotions are planned effectively, executed and promptly and maintained professionally

People Management
* Manage and support in team recruitment
* Conduct staff welfare activities (housing and transport)
* Ensure that all new recruits understand their job and inducted well within the company
* Monitor and appraise the performance of retail staffs in coordination with area retail managers and developing individual career plans.
* Conduct performance appraisal
* Oversee staff deployment and drive motivation levels of the direct reportees

Job Offer
Competitive salary and benefits


* At least 3 years experience in Food Retail/ Supermarkets/ Hypermarkets or in high volume retail companies
* Worked in a supermarket/grocery chain that has demonstrated efficient processes and results in both areas
* Track record of leading large teams and delivering a successful and efficient workforce
* Outstanding interpersonal, leadership and communication skills
* In-depth knowledge of supermarket culture and innovation

About the Company

Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.

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Director salaries in Saudi Arabia

Average monthly compensation
SAR 48,000

Breakdown available for industries, cities and years of experience