Operations Manager

Careem

Saudi Arabia

Ref: OP782-287

Job description / Role

Employment: Full Time

JOB PURPOSE
To create bold and creative strategies for performance, quality and captain happiness to ensure continuous growth and market expansion through utilizing your people, product and budget.

JOB DIMENSIONS

As an Operations Manager at Careem, you will be taking full ownership of the three factors underlying success in any company: people, product and profit. You will own every single strategy in our supply whether that may be designing processes with the supply team for incentives to ensure growth, handling the system of quality tickets to ensure that product meets the quality standard, ensuring captain happiness or inspiring your team to accomplish the unattainable, you will need to achieve what we never realized was possible through your people, product and budget.

KEY ACCOUNTABILITES (OUTPUTS, KPI'S)

- Reliability
- Available hours of captains
- Quality rating
- Speed of responding to complaints
- Captain happiness

JOB CONTEXT

- Accountable for all operational aspects in the city and ensure operational excellence with regards to customer experience, captain loyalty, and financial efficiency.
- Assist the General Manager to drive creation and implement the supply strategy for your city.
- Build scalable processes and organization in the city to drive supply growth according to budget and ensure market leadership.
- Build strong and deep relationships with Captains and other suppliers.
- Achieve ambitious KPIs and targets related to supply and Operations.
- Lead and drive the continuous improvement process and share best practices within supply for the city and drive coordination with the central organization.

Requirements

- Educated to BS/MS level (or equivalent).
- Experience in marketing, sales, recruiting, training, business operations, analytics or customer service.
- Experience in people management and leadership.
- Strong analytical thinker with high problem-solving capabilities.
- Action driven personality with experience working within the technology industry/start-up environment is highly desirable.
- Native in local language and English is a must.

About the Company

We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem

Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.

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Operations Manager salaries in Saudi Arabia

Average monthly compensation
SAR 21,500

Breakdown available for industries, cities and years of experience