Operations Manager

Job description / Role

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you will be doing

- Handle the overall management of stores operations, staff, merchandise and financial performances
- Supervise all ordering, pricing and stock policy of the stores Establish and supervise the processes and structures in all countries
- Ensure adequate structures and staffing through recruitment, rotation, mobility, training and development
- Support the achievement of sales objectives by implementing and maintaining high operational standards, building highly motivated teams
- Ensure the operations are in line with each Brand goal, vision and guidelines Follow-up on the different projects and openings in the markets
- Participate in the roll-out plans for new brands Advise on the opportunity to open new stores or the necessity to close ones and oversee smooth implementation of opening, closing and renovation of shops
- Stay abreast of current trends related to the company's products and services and anticipate future trends likely to have an impact on its work Maintain smooth relationships with business partners to ensure that overall growth of the Division is aligned with the company's strategy
- Improve the operational systems, processes, and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning Manage and increase the effectiveness and efficiency of the team, through improvements to each function as well as coordination and communication between support and business functions
- Play a significant role in long term planning, including an initiative geared toward operational excellence.
- Financial Management: Define annual targets and financial budgets per store and per country Monitor and direct daily operations to ensure that goals and objectives are met in term of sales performances versus the budget/targets and take necessary actions accordingly
- Manage the Division's resources within budget guidelines People Management: Assign individual objectives for employee performance management purposes, manage performance, empower staff, and provide formal and informal feedback in order to support professional development and maximize performance

Requirements

What you'll need to succeed

- 7 years or relevant experience
- Background in Retail Operations
- Demonstrating Customer Centricity
- Developing and Engaging Team Members
- Business Acumen
- Communicating Effectively
- Demonstrating Personal Resilience and Adapting to Change
- Driving Innovation, Negotiating
- Service Excellence, Being Inclusive
- Understanding and Developing Self
- Collaborating and Influencing with Respect and Trust
- Demonstrating Strategic Vision and Driving Results

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Department: RETAIL & DISTRIBUTION

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.