Operations Manager

Job description / Role

Description

As the operations manager, you will be responsible for establishing and overseeing the operations of a central kitchen in Dammam for a food tech company. In this role, you’ll be involved in recruiting and managing a local team, ensuring smooth operational processes, and maintaining the high standards of quality the client is known for.

Main responsibilities

Pre-opening activities

• Recruit, hire, and train local kitchen staff, including pastry chefs, packing team, and drivers
• Create a positive and efficient work environment, fostering team collaboration and high performance
• Ensure all legal and regulatory requirements are met
• Work with local authorities to secure the necessary certifications for operations

Operational efficiency

• Develop and implement operational processes to ensure consistency
• Monitor food safety standards, inventory, and waste management practices
• Oversee the production schedule, ensuring timely preparation and delivery of cakes

Quality control

• Maintain the quality standards set by the company in terms of quality, presentation, and customer service
• Regularly review and optimise processes for efficiency and cost-effectiveness

Budgeting & cost management

• Assist in developing the pre-opening budget, monitoring costs, and ensuring that expenditures remain within the allocated budget
• Ensure the efficient allocation of resources, and identify areas where cost savings can be made without compromising quality

Reporting & analytics

• Track key performance metrics and report on operational performance
• Work closely with the management team to identify opportunities for improvement and expansion

Requirements

• Proven experience in food operations, restaurant management, or similar industries
• Strong understanding of food safety regulations and health standards in KSA
• Excellent leadership, team-building, and communication skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Experience in cost management, budgeting, and operational planning
• Proficiency in MS Office or equivalent tools for reporting and analytics