Operations Manager| Al-Futtaim Automotive

Job description / Role

About Al-Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

As a member of the Material Management Team of BYD After Sales Services, the Operations Manager is the lead of the brand parts management and order planning team. He or she ensures that all the parts supply KPIs agreed with the brands are met. He or she has to make sure that info records of all SAP registered part numbers under the relevant company code are accurate, detect incorrect supply chain parameters that may affect orders to foreign and local vendors, ensure daily vendor orders are transmitted on time, ensure SYNCRON and pending orders are reviewed prior to confirmation, handle fleet customer's quarterly order requirement to ensure required parts are available at the beginning of each quarter, prepare order forecast based on previous sales history, and coordinate all SYNCRON related issues with EIT.

What you will do

• Prepare order plan for each quarter and present to line manager for approval
• Prepare order schedule for fleet customer parts requirement and enter order schedule in SYNCRON
• Present analysis on replenishment order parameters and recommend solutions to the issues
• Review pending orders overdue for delivery and communicate with vendor to ask about the delays in supply
• Part number creation and changes based on vehicle life cycle, part number code attributes, regular vendor, material group, etc.
• Gather lost sales info from MIS team and analyse to identify part numbers that potentially could increase company revenue

Required skills to be successful

• Obsolete stocks management
• Vendor and part number info record
• SYNCRON parameter accuracy
• Electronic Data Interchange process management
• Material grouping accuracy

About the team

As the Operations Manager, you will be working in a dynamic and busy EV After Sales environment wherein you will be dealing directly with different stakeholders across the organization.

What equips you for the role

• Bachelor degree in a relevant field
• 5-6 years experience in a similar position
• Skills: SAP or other ERP/MRP software programs, MS Excel, MS Visio, and MS PowerPoint proficiency
• Team leadership skills

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers — right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.

What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.