Operations Officer Settlements

Qatar National Bank (QNB)

Saudi Arabia

Ref: GP735-228

Job description / Role

Employment: Full Time

The incumbent will perform operational related activities and maintenance/ updating of accounts. The incumbent will provide support to other departments in all functions related to daily operational processing and settlement.

Role Description:
- Be responsible for the timely and accurate processing of both domestic and International payments.
- Be responsible for the timely and accurate processing of clearing services, including BACS debits/credits and Cheque clearing.
- Be responsible for the timely efficient and effective operations and maintenance/ update of accounts.
- Work closely with the front office to be responsible for both operations work as well as corporate actions.
- Interface with other areas of the Group, resolving day-to-day investigations including settlement failures/disputes, data capture issues, event payments, account reconcilement and FX booking details.
- Reconcile records at end of day and ensure all processing has been completed.
- Analyse and identify root cause for clients’ investigations, where applicable.
- Assist in the identification and implementation of process improvements to streamline processes and reduce/eliminate handoffs in support of current and new corporate banking products.
- Build and maintain strong and effective relationship with all the other related departments and units to achieve the Group’s goals/ objectives.
- Provide timely and accurate information to the external and internal auditors and the compliance function as and when required.
- Possess knowledge of developments in corporate action’s account and operations processes.

Requirements

- The successful candidate should possess a Bachelor's Degree in Business and have had relevant experience in a similar role.
- Ability to effectively communicate orally and in writing in English.
- Ability to work proficiently in Microsoft Excel, Word, Access and various other proprietary systems.
- Possess the ability to perform in a high-volume environment.
- Experience in working in teams from diverse cultural backgrounds.
- Knowledge of relevant KYC and other Anti-Money Laundering (AML) directives/ rules and regulations and best practices.
- Possesses problem solving/ decision making skills.
- Excellent client service skills.
- Strong analytical and organizational skills.
- Ability to multitask and deliver on time.
- Ability to effectively interact at all levels in the bank and outside contacts.
- Evident and proven ability to provide superior customer service.
- Proven ability to work with technology.
- Evident and proven ability to provide superior customer service.

About the Company

QNB Group is the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa is hiring.

QNB Group’s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.

QNB will assist you to take charge of your career with rich and varied opportunities to experience different parts of our global business and develop a valuable portfolio of skills and knowledge.

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