Job closed
Ref: RP714-7191
Job description / Role
Key Deliverables and Responsibilities of F&B Order Taker:
- Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
- Ensures that under no circumstances the telephones are unattended and practice impeccable telephone manners.
- Observes the cleanliness and maintenance of the assigned Room Service area and operating equipment.
- Assures the well-being of all guests by maintaining a close and friendly, yet discrete contact.
- Refers guest complaints directly to the immediate person in-charge.
- Attends all meetings and briefing sessions to maintain open communication within the assigned team.
- Knows all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request.
- Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
- To carry out any other reasonable duties and responsibilities as assigned.
Requirements
Skills and Specifications:
- This Vacancy is for Saudi Nationals
- Ability to speak, write and read the English language.
- Good professional appearance.
- Medium proficiency in computer skills
- Able to deliver effective results, meet tight deadlines and targets.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.