Outlet Manager

Job description / Role

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking a dynamic and experienced Outlet Manager to join our team in Jeddah, Saudi Arabia. As an Outlet Manager, you will be responsible for overseeing the day-to-day operations of our food and beverage outlet, ensuring exceptional customer service, and driving financial performance.

Responsibilities

• Manage inventory levels and stock control to optimize resources and minimize waste
• Develop and implement strategies to increase revenue and profitability of the outlet
• Prepare and analyze financial reports, implementing corrective actions as necessary
• Oversee and optimize staffing levels to meet operational demands and special events
• Ensure high standards of food quality, presentation, and customer service
• Conduct regular team briefings and training sessions to enhance product knowledge and service skills
• Maintain and update guest history records to facilitate personalized service for repeat customers
• Ensure compliance with food safety and hygiene standards
• Manage the outlet's budget, controlling costs without compromising quality
• Collaborate with other departments to support overall business objectives
• Resolve customer complaints promptly and professionally
• Implement and monitor promotional activities to drive sales and customer engagement

Ideal Candidate Profile

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum of 2 years of experience as an Outlet Manager or 5+ years of progressive experience in food and beverage management
• Proven track record in team leadership and staff development
• Strong financial acumen with experience in budgeting and financial reporting
• Excellent customer service skills with a focus on creating memorable guest experiences
• Proficiency in inventory management and point-of-sale systems
• In-depth knowledge of food and beverage trends, quality standards, and health regulations
• Ability to work flexible hours, including evenings, weekends, and holidays
• Excellent communication and interpersonal skills
• Fluency in English; knowledge of Arabic or other languages is a plus
• Familiarity with local culture and customs in Jeddah, Saudi Arabia
• Strong problem-solving skills and ability to make quick, informed decisions
• Proficiency in Microsoft Office suite and restaurant management software

Additional Information

Being a Raffles employee means embodying and conveying the brand and the company mindset through our heartiest service culture.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.