Parts And Service Field Operations Manager

Job description / Role

Job description

Mopar is seeking a strategic and experienced Field Operations Manager to lead a team of Area Managers across the region. This role is responsible for driving performance, fostering dealer success, and developing field talent. The Field Operations Manager will serve as a coach, facilitator, and performance leader—ensuring that Area Managers are equipped to support dealerships in achieving sales, service, and operational excellence.

Key responsibilities:

• Team leadership: Lead, mentor, and manage a team of Area Managers, providing guidance, support, and performance oversight.
• Dealer performance: Drive improvement across dealership KPIs by supporting Area Managers in implementing best practices and strategic initiatives.
• Training & development: Facilitate ongoing training and development for Area Managers, ensuring they are equipped with the tools, knowledge, and confidence to succeed.
• Strategic planning: Collaborate with HQ and regional leadership to align field strategies with corporate goals and initiatives.
• Field execution: Ensure consistent execution of programs, campaigns, and processes across the region, maintaining high standards of performance and accountability.
• Cross-functional collaboration: Partner with Warranty, Express Lane, Retail, Wholesale, and Data teams to support integrated dealer success.
• Performance monitoring: Analyze regional performance data, identify trends, and implement corrective actions where needed to meet targets.
• Communication & reporting: Serve as the primary communication link between field staff and HQ, ensuring timely updates, feedback, and alignment.

Basic qualifications:

• Bachelor’s degree in Business, Automotive Management, or related field.
• 7+ years of experience in field operations, dealership management, or automotive leadership roles.
• Proven experience managing teams and driving performance across multiple locations.
• Strong leadership, coaching, and interpersonal skills.
• Frequent travel frequently across the region.
• Proficiency in performance analytics, reporting tools, and strategic planning.

Qualifications:

• Deep understanding of Mopar products, programs, and dealer operations.
• Experience leading cross-functional initiatives and change management.
• Strong presentation and communication skills for executive-level reporting.

Salaried employee benefits (US, non-represented)

• Health & wellbeing: Comprehensive coverage encompassing the physical, mental, emotional, and overall wellbeing of our employees, including short- and long-term.
• Compensation, savings, and retirement: Annual incentives, 401(k) with match, and student loan refinancing.
• Time away from work: Paid time includes company holidays, vacation, and float/wellbeing days.
• Family benefits: 12 weeks paid parental leave, domestic partner benefits, family building benefit, marketplace, life and other insurances.
• Professional growth: Annual training, tuition reimbursement and discounts, business resource & intra-professional groups.
• Company car & more: Comprehensive company car program and vehicle discounts. Vehicle discounts include family and friends.

Salary: $123,200 to $184,800, pay will depend on several factors including experience and location of position.