People & Culture Manager (Saudi National)

Job description / Role

Company Description

Established in 2000 in Turkey, Rixos pioneers the 'All Inclusive, All Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Role: People & Culture Manager (Saudi Nationals only by law)

Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our People & Culture team working alongside a fantastic team.

What is in it for you:

• Team member benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.

What we expect of you:

Main duties and responsibilities:

• Treat all guests and team members in a polite and courteous manner at all times.
• Give your full cooperation to all team members and assist in a prompt, caring, and helpful manner.
• Anticipate team members' needs wherever possible and react to these to enhance team member satisfaction.
• Promote a helpful and professional image to the internal and external guests.
• Ascertain a high degree of team member satisfaction (to receive zero complaints about your department).
• Maintain professional confidentiality and never disclose any confidential information pertaining to the company.
• Strict adherence to legal regulations and work permits regarding foreign expatriate team members.
• Conduct job application correspondence and ensure proper answering and filing of all documents, applications, adverts, etc.
• Coordinate and initiate yearly performance evaluations at all team member levels.
• Manage insurance administration and notify superior in case of deviation or irregularity.
• Provide ongoing information to personnel regarding problems, changes, and other news.
• Ensure all the necessary hotel licenses are up to date for the smooth functioning of the hotel.
• Ensure proper job descriptions are available for all functions and continuously adapt them in coordination with relevant supervisors to operational requirements.
• Manage personnel files based on incoming, hiring, transfer, promotion, resignation, and other modification data.
• Ensure proper filing of work procedures and operational rules, adapting them to new situations and requirements whenever necessary.
• Oversee recruiting in coordination with various Department Heads.
• Analyze the working atmosphere and discuss possible improvements with the Department Heads and supervisors, submitting to GM/HM.
• Supervise adherence to remuneration guidelines and discuss any deviations with GM/HM.
• Survey remuneration and social benefit policies of other competitors and compare them with our policies on a yearly basis.
• Act as a mentor and counsel team members in personal and professional matters.
• Conduct exit interviews with all resigning team members to establish reason patterns for resignation.
• Inform personnel and supervisors regarding important events and news from within the hotel operation to avoid misunderstandings and rumors/gossip.
• Organize social and leisure activities in coordination with Department Heads for the team members.
• Oversee organization, supervision, and maintenance of team member accommodation, conducting regular inspection tours to ensure pest control, repair, and improvement work is carried out.
• Maintain good coordination and information with the Director of Finance for payroll and other finance-related matters.
• Prepare monthly reports as per requirements.
• Maintain a monthly overview of the vacation and public holiday balance of all team members and deliver a monthly consolidated summary to the relevant supervisors.
• Familiarize yourself with all related company documentation, especially the relevant Operational Standards Manual for your field of responsibility.
• Comply with the hotel's legal requirements for fire, bomb threats, and health & safety.
• Attend all training sessions as required.
• Coordinate with the hotel's travel agency to arrange for air tickets (arrivals, repatriation, vacations, business trips).
• Ensure that airport pickups and accommodation for all new arrivals have been arranged.
• Efficiently manage indirect reports.
• Operate an efficient and accurate administration process to meet statutory, legal, and internal requirements (internal and external audits).
• Ensure team member handbooks are distributed to all team members.
• Arrange team members' identity cards upon completion of visa formalities.
• Arrange name tags for team members and outsourced team members.
• Ensure HRMS is up to date with all relevant team member information.
• Manage departmental time sheets.
• Ensure effective communication internally and externally.
• Assist the recruitment & retention officer, the team member benefits and relations officer, the PRO, and the visa coordinator with administrative requirements for the smooth functioning of the department.
• Attend meetings and draft minutes of meetings to be circulated.
• Assume responsibility of Duty Manager when scheduled to do so.
• Carry out any reasonable duties as requested by a Director of P&C and GM/HM.
• Other duties as assigned by the Director of P&C and GM/HM.

Qualifications

• Bachelor's degree in HR or Business Management
• Minimum 1 year in a similar role
• Excellent coordination and multi-tasking ability, strong interpersonal and analytical skills, ability to work under pressure and respond to tight deadlines.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.