Pierre Herme Retail Agent

Job description / Role

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Saudi Arabia's vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

Main tasks and responsibilities
Key Responsibilities:

• Customer Service: Greet and assist customers in a friendly and professional manner. Help customers select products that suit their preferences.
• Product Knowledge: Maintain a deep understanding of the Pierre Hermé product range, including macarons, pastries, and seasonal offerings. Provide detailed information about the products to customers, answering any questions regarding ingredients or preparation.
• Sales: Actively contribute to achieving sales targets. Upsell and cross-sell products while maintaining a high standard of service.
• Store Presentation: Ensure the store is always clean, organized, and visually appealing. Regularly check stock levels and communicate with the team regarding replenishment needs.
• Cash Handling: Accurately process sales transactions, handle cash and card payments, and issue receipts.
• Stock Management: Assist in stock receiving and inventory control. Ensure that stock is stored correctly and that products are rotated according to the first-in-first-out (FIFO) method.
• Customer Relations: Build and maintain positive relationships with customers, ensuring they leave the store satisfied and likely to return.
• Brand Representation: Uphold the values and standards of the Pierre Hermé brand in every interaction with customers. Ensure that all communication, appearance, and actions reflect the luxury and elegance of the brand.

Confidentiality

While working for the company, there will be access to a wide variety of confidential information concerning the company, guests, and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details.

About the Company

Soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.