Job closed
Ref: LP119-391
Job description / Role
The key purpose of the role is to manage specific programmes of work to enable a smooth transition of operations from current state to desired state. In addition, the role will require the incumbant to negotiate favourable terms and execute contracts with supply chain and partners.
Structure and reporting relationship:
Reports directly to the Chief Fire Officer
Key Accountabilities
Capability Development, Procedure and Process Improvement
• Prioritise all projects and agree approach and methodology
• Develop, refine and improve standard operating procedures and processes
• Proactively engage and communicate with key project stakeholders at all times
• Provide clear, well-structured work plans that align with transition requirements
Business Development SME and Programme Management
• Engage with Directors and Chief Fire Officer to establish Programme or Transition requirements;
• Manage the pre-contract or pre-mobilisation activities on completion of a bid as required
• Manage transition or PMO teams as required
Programme Delivery (Sponsored Programmes)
Planning
• Preparation of Programme Management Plans (scope, timeline, resource, budget, stakeholder management, outputs)
Preparation and initiation of commissioning process, inputs, outputs including:
• Staffing establishment; management and delivery demand profiles
• Service delivery model, levels and performance
Preparation and initiation of activation and mobilisation process, inputs, outputs for:
• Workforce sourcing, on boarding, induction and training
• Procurement and supply chain service level agreements and operating level agreements
• Contract support services and corporate systems
Preparation and initiation of transition/change process, inputs, outputs
• RAID registers
• Acceptance testing schedules
• Implementation schedules
• Business continuity plans
Preparation and initiation of business readiness process, inputs, outputs
• Acceptance results
• Implementation progress
• Internal and external approvals
• Assurance review
Preparation and initiation of handover process, inputs, outputs
• Migration of documents, logs, registers, etc into BAU systems
• Closure of temporary systems
• Budget
Implementation and control
• Execution of the Programme Management Plans and Schedules
• Management of the people, process and systems of each programme’s scope of work including risks, issues, change control, testing and resourcing allocations
Management of deliverables to completion including:
• Local operating procedures and processes
• Account plans
• Contract performance management system including procedures and processes
• Reporting and governance templates
• External stakeholder and customer reporting suite
• Knowledge and intellectual property transfer of all implied or documented procedures to Sector and/or CoE repositories.
• Negotiation and selection of supply chain
• Management of monitoring and control processes as defined in the project governance framework or programme plan
Quality Assurance, Governance and Reporting
• Fulfil the checklist criteria for all Client Requirements and Business Lifecycle gates
• Contribute to all planning and reporting forums as required
• Provide status reports on all Programmes at the required frequency, through the appropriate reporting channels
Requirements
• Minimum 3 years’ experience in delivering projects or programmes
• Demonstrated knowledge of Project and Programme Management standards from
• Experience with the complexities and challenges of delivering outsourced services
• Ability to distil relevant information for board, executive and senior management-level stakeholders
• Experience in resolving complex problems to the satisfaction of all stakeholders
• Experience in liaising with officers at all levels within an organisation on matters pertaining to the functions covered by this position
• Experience working virtually with counterparts or leads in other geographies or time zones
• Comfortable with high degree of uncertainty, flexibility to respond to issues, meet deadlines
• Solid understanding of business processes and controls
• Knowledge and familiarity of digital collaboration and communication tools
Skills
• Relevant industry certifications through ISO, PMI, OGC or similar
• Competent strategic thinking, planning, identification and evaluation of options
• Ability to identify commercial, operational or reputational risks or issues
• Strong negotiation skills
• Excellent written and oral communication skills
• Excellent time management and organisation skills
• Strong command of MS Office product suite including
• Excellent inter-personal and relationship building skills
Qualifications
• Project management qualifications desirable
Additional/special features of the role
• Ability and willingness to work out of hours
• Ability to work autonomously for periods of time without compromising attention to detail
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.