Private Client Advisor

Chalhoub Group

Saudi Arabia

Posted
Ref: GP285-1705

Job description / Role

Employment: Full Time

Job Summary:
Our Private Client Advisor will manage and grow a portfolio of clients/retailers and maximize profitability of these business relationship.

Job Responsibilities:
• Conduct intensive and structured prospecting of new clients to identify and develop new accounts
• Maintain relationship with existing Key Clients
• Introduce the company's profile and communicate the selection of products available
• Focus on increasing the sales and supervise the sales process by follow up on orders, deliveries and collections
• Provide market feedback to the Sales Manager regarding movement of goods / brands
• Ensure payment of receivables in a timely and diplomatic fashion.
• Keep abreast of the market conditions and trends in the field permanent to brands / products
• Make out correct and tailored quotation based on in depth knowledge of the products

Requirements

Your Profile:

Business Competencies:

Business Acumen:
• Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situation.

Level 1 - Basic understanding:
• Works to understand the business priorities of internal and external clients.
• Describes profitability drivers and consideration.
• Describes desired or actual business results in measurable scales or terms.
• Explains how the organization makes money.
• Leadership Competencies

Customer/Market Focus:
• Understanding of the importance of remaining aware of shifting market priorities and ability to respond to internal and external customer needs in a manner that consistently adds value.

Level 2 - Working experience:
• Surfaces new or unexpressed customer needs.
• Focuses product and service features and functions on the customer's critical success factors.
• Develops consistent methods for maintaining customer responsiveness.
• Delivers customer value within parameters of profitability and other targets.
• Escalates systemic problems that could affect customer satisfaction.

Technical - Retail

Clienteling:
• Knowledge of, and ability to develop and use practices, and tools for communicating with retail customers.

Level 3 - Extensive experience:
• Improves methods for de-escalating and resolving customer issues on a regular basis.
• Defines requirements for handling telephone and web-based interactions.
• Develops procedures for identifying, routing and following up on leads.
• Skillfully manages or directly responds to the full range of issues presented by clientele
• Teaches tactics for transitioning from problem solving to sales opportunities.

Cross-Selling and Up-Selling:
• Knowledge of organizational strategies, tools and techniques for understanding the needs of retail customers; ability to leverage that understanding to create additional sales.

Level 2 - Working experience:
• Assists in weighing consideration and selecting products or services for cross-selling and upselling
• Cross-sells and up-sells retail products or services, or supports such, as part of current responsibilities.
• Uses available tools to research the buying history and preferences of customers.
• Shares appropriate product information with cross-selling and up-selling partners.
• Helps document target differentiators and create sales scripts for cross-sellers and up-sellers.
• Inventory Management (TRE)
• Knowledge of, and ability to develop and use, strategies, practices and tools for effectively managing local or distributed inventories of finished goods.

Level 2 - Working experience:
• Aware of current stock levels, understands top sellers and slow movers; resolves discrepancies.
• Supports all fulfillment activities related to own area of business
• Works with inventory management for a specific product group or location.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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