Professional Service Engineer

Job description / Role

A leading company in Riyadh, Saudi Arabia, is looking to hire a Professional Services Engineer to join their dynamic team. Fresh graduates majoring in Computer Science or Computer Engineering are warmly welcomed to apply.

Main Role:
This role will be responsible for performing support, maintenance, installations, site surveys, documentations, updates/upgrades, troubleshooting, etc. for the company's products at customers’ locations.

Responsibilities:
- Handle and respond to customer calls and queries.
- Helping customers solve technical issues.
- Make onsite Support for the company's Products.
- Make remote Support for company's Products.
- Install & Configure for the company's Products.
- Conduct Site Surveys.
- Conduct company's Products. Updates/Upgrades.
- Complete Documentation for company's Products as required.
- Maintain Excellent Customers’ relationship.
- Conduct Presentations/Demos on company's Products as required.
- Do internal Service Department Tasks.
- Conduct Training to Partners.

- Minimum Bachelor's degree in Computer Engineering or Computer Science.
- Knowledge in networking (Wiring, Switches, IP Addresses, Ports, …)
- Knowledge in Windows Operating System - Win 10, WinServer2012-2019 (Administration, Services, IIS, Troubleshooting, …)
- Knowledge in databases/reporting administration, preferable MS SQL2012-2019 (Connectivity, Backup & Restore, maintenance ...)
- Knowledge in Web Services APIs.
- Documentation tools (MS word, MS Visio, MS project, …)
- Excellent command of English & Arabic Spoken and Written.
- Excellent customer service & communication skills.
- Good knowledge in IT projects cycle.
- Knowledge in MS Power BI is a plus.
- Knowledge in HTML5. is a plus
- Knowledge in .NET Development is a plus.

Other Requirements:

- Applicant must have legal residence with valid work permit in KSA.
- Required a KSA valid driving license
- Ability to relocate according to work needs.
- This position is open to Saudi nationals only.

About the Company

SEDCO is a global leader in providing digital branch transformation solutions. Our mission is to empower businesses with innovative solutions to transform their branches, while offering their customers the exceptional experience that they deserve. We provide comprehensive customer experience solutions all across the globe and we operate in GCC, Saudi, Levant, and other locations in Africa and Europe.