Quality Technology Service Specialist

Job description / Role

Center of excellence within ICT Technology Operations chartered to improve the quality, effectiveness, and efficiency of delivering ICT services to End users and business functions also to manage and plan the Operations activities throw standards and best practices. control and manage process consistency, efficiency and scale it as result of distributing service management activities to wide range of RAC and non-RAC Users for ICT Operational services.

support services governance model maps RAC with stakeholders at each level from operations to executive level, providing a structured mechanism to handle relationship, new initiatives, escalation, and issue resolution. Process Management – ITIL (Problem, Change, Knowledge, Capacity, availability, Risk, Vendor) management

• CSAT
• Quality & Service Improvement
• Inputs for ITSM Tools
• enhancement Performance
• Monitoring and Control of SLA & KPI
• Reviews & Publish Reports

Requirements

University Qualifications: BS IT,,MIS
Nature and length of previous experience: 2 years or more

Specialist knowledge: Service Delivery Report (Weekly/Monthly/Annually) Project Dashboards / Reports Connect / Handover to Operations Tracker Handover to Operations requirements Acceptance Checklist New Proposals Submission Automations / Tools Proposals Transformation & Digital initiatives Presentation Competency report Monthly SDR Monthly Executive Summary Monthly SQI Report Monthly SLA breach analysis & Exemption report Change Implementation Form MOM - Technical discussions, CAB Availability Report Capacity Report Business Continuity Policy MIR Report RCA report knowledge repository. Vendor Management Tracker MOM - Support Review Budgets control/ forecasting. Monthly SAM report Automated Dashboards and reports

Soft Skills and Personality traits: leadership and fast learning
Age Range: any
Gender Preference: any
Nationality Preference: Saudi

About the Company

At ICAD GROUP we’ve built over 10 years of experience in the Technology industry that helps us find innovative solutions to our clients’ needs. We have assembled a team of professionals who are experts in their fields to identify client needs and formulate effective solutions via our innovative services. Our reliable, efficient service is why we’ve been trusted by over 125 clients to help them operate and grow successfully.

At ICAD GROUP we are aware that providing client-oriented solutions takes a mixture of technical excellence and clear communication and our company hires only the very best to ensure you receive both. We know that every client is unique and we strive to deliver an individual, innovative and affordable proposal every time and to follow it through with an outstanding delivery which is both on time and within budget.