Receptionist

Job description / Role

Company description

Novotel Thakher Makkah is in the heart of the holy city of Makkah. This spiritual city is rich in history, filled with devotion, and offers a unique experience for pilgrims and visitors from around the world. We will be located in the Thakher City Project, and to bring our vision to life, we are looking to build a team that will help us launch this new hotel.

Novotel Thakher Makkah will feature 1461 rooms and suites, a variety of dining outlets, meeting rooms, and a prayer hall, providing a comfortable and welcoming environment. We aim to be more than just a place to stay, offering genuine hospitality and a tranquil atmosphere for guests on their spiritual journey. Our goal is to provide exceptional service, ensuring every guest feels at home.

Job description

We are seeking a professional and friendly receptionist to join our team in Makkah, Saudi Arabia. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming environment for our guests and clients.

Responsibilities:

• Greet and check in guests, ensuring a smooth and efficient process
• Manage reservations and bookings using our computerized system
• Handle incoming phone calls and emails promptly and professionally
• Provide general information and assistance to visitors and staff
• Maintain a clean and organized reception area
• Perform administrative tasks such as data entry and filing
• Coordinate with other departments to ensure excellent customer service
• Assist with special projects or events as needed

Qualifications

• Excellent communication skills in English and Arabic; additional languages are a plus
• Strong customer service orientation with a friendly and professional demeanor
• Proven experience in a receptionist or front desk role, preferably in the hospitality industry
• Proficiency in Microsoft Office and ability to learn new software quickly
• Outstanding organizational and multitasking abilities
• Detail-oriented with a keen eye for accuracy
• Problem-solving skills and ability to handle challenging situations with tact
• Flexibility to work various shifts, including weekends and holidays
• High school diploma or equivalent; associate's degree in hospitality or related field is a plus

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.