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Regular Expressions Developer (Content Manager)
Neuro.net
Riyadh, Saudi Arabia
Work From Remote Location
Ref: SP041-02
Job description / Role
Neuro.net is an international Conversational AI project. Our team brings together data scientists, engineers and experts in neural networks and machine learning. Our mission is to create technologies that can completely replace human labor with artificial intelligence in the field of telemarketing and customer care.
The main advantage of our product is that our clients cannot distinguish between a bot and a human being. Applied technologies are not limited to speech recognition and voice synthesis algorithms. They also allow developing a dialogue between a subscriber and a bot using natural language. Another key to our success is our strong team that consists of professionals, united to achieve an ambitious goal.
Now we are looking for a REGULAR EXPRESSION SPECIALIST / CONTENT MANAGER WITH SAUDI ARABIC to help improve our Conversational AI. So if you want to try yourself out in a new interesting project and are ready to learn, then apply for the job!
Responsibilities:
Content:
- Content preparation and management of regular expressions (RegExp) datasets for the voice robot to improve its ability to understand natural language
- Participation in the process of teaching artificial intelligence
Translation:
- Translation of scripts, according to which the bot operates, from/into English or Saudi Arabic
- Translation of datasets from/into English or Saudi Arabic
Preparation of voice recordings:
- Interaction with the speakers regarding recording script lines in English or Saudi Arabic
- Evaluation of the recording quality
- Uploading the recordings into the robot’s database
Testing:
- Running tests to check the accuracy of the bot’s work
- Resolution of incidents, correction of errors occurring during the tests
- Interaction with teams of script designers and developers on how to improve robot performance and functionality
Analysis:
- Analyzing the results of calls made by our robot
- Resolution of incidents, correction of errors detected during the analysis
- Running dialing campaigns:
- Setting up project parameters depending on the requirements of a customer
Launching dialing campaigns:
- Reporting on the results of launched calls
NOTE:
It's a full-time position, permanent contract
A working day is usually at least 8 hours, Mon-Fri
Requirements
- Fluency in both English and Saudi Arabic (native)
- Experience in working with text content (in English and/or Saudi Arabic) is recommended
- Computer literacy, acquaintance with the latest technologies, high typing speed, MS Office (Excel in particular)
- Ability to analyze a large amount of data
- RegEx and JSON syntax understanding is recommended
- Perseverance, accuracy, attention to details, ability to work both independently and as a team player, multitasking
It would be great if you have:
- Knowledge of other Arabic dialects
- Work experience in IT-companies
- Work experience as an interpreter/translator
- There is a small entry test task upon successful completion of which there is an interview.
About the Company
Neuro.net provides an AI-driven, fully autonomous contact center. Our virtual agents are able to support complex conversations and mimic emotions. In 300 million dialogues, less than 1% of respondents recognized the customer service agent as being an AI-driven virtual agent.
The company was founded in 2017 by a team with extensive experience in the telecom industry. Now, our portfolio includes projects with the largest telecom operators, retailers, and other major companies.