Reservation Agent

Job description / Role

Company Description

Hadya Company is a real estate development and investment company focusing on creating an iconic experience with their customers in different industries such as real estate development, hospitality, facility management, operation, and maintenance services.

Our core competencies cover the full cycle of residential, hospitality, and commercial property development as well as facility management.

Job Description

• Customer Service:
  • Respond promptly and professionally to customer inquiries regarding availability, pricing, and policies.
  • Provide tailored recommendations to meet customer needs.
  • Resolve customer complaints or escalate issues to the appropriate department.
• System Proficiency:
  • Utilize reservation management systems (e.g., Opera, Sabre, Amadeus) effectively.
  • Maintain up-to-date knowledge of company policies, promotions, and services.
• Sales and Upselling:
  • Promote additional services, packages, or upgrades to enhance the customer experience.
  • Meet or exceed sales targets when applicable.
• Administrative Duties:
  • Maintain accurate records of reservations and transactions.
  • Prepare daily, weekly, or monthly reports as required by management.
  • Coordinate with other departments, such as front office or operations, to ensure smooth service delivery.

Qualifications

• Education: Degree in hospitality, travel, or a related field is preferred.
• Experience: Previous experience in customer service, reservations, or hospitality is an asset.
• Skills:
  • Strong verbal and written communication skills.
  • Proficiency in reservation or property management systems.
  • Excellent organizational and multitasking abilities.
  • Problem-solving skills and attention to detail.
  • Ability to work under pressure in a fast-paced environment.
• Additional Requirements:
  • Availability to work flexible hours, including weekends and holidays.
  • Familiarity with local and international travel requirements (if applicable).

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.