Reservation Agent

Job description / Role

Company description

Mövenpick Hotel & Residences Riyadh

Job description

We are seeking a dedicated and professional reservations agent to join our prestigious team in Riyadh, Saudi Arabia. As the first point of contact for our esteemed guests, you will play a crucial role in delivering exceptional service and creating unforgettable experiences.

Responsibilities:

• Handle incoming calls, emails, and in-person inquiries with the utmost professionalism and courtesy
• Manage reservations for accommodations, dining, and special events, ensuring accuracy and attention to detail
• Provide comprehensive information about our facilities, services, and local attractions
• Anticipate guest needs and proactively offer personalized recommendations and solutions
• Collaborate with various departments to fulfill guest requests and resolve any issues promptly
• Maintain up-to-date knowledge of property offerings, promotions, and local events
• Uphold the highest standards of customer service excellence at all times

Qualifications

• Previous customer-related experience an asset
• Must possess outstanding guest service skills and sophisticated verbal communication skills
• Computer literate in Microsoft Windows applications required
• Previous Opera experience an asset
• High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered an important asset

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.