Reservation Agent

Job description / Role

Company description

Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality.

Job description

Key responsibilities

Reservations handling

• Process individual and group reservation requests efficiently and accurately through Opera / Accor systems.
• Respond promptly to inquiries via phone, email, website, or OTA platforms.
• Upsell higher room categories and promote hotel packages to maximize revenue.
• Ensure all bookings are confirmed with complete and accurate guest information.

System & reporting

• Maintain reservation records and update changes, cancellations, and no-shows.
• Monitor daily arrivals and coordinate with Front Office and Housekeeping teams.
• Prepare and send daily / weekly reservation reports as required.
• Ensure rate parity across all booking channels.

Guest communication & service

• Handle special requests (early check-in, late check-out, VIP amenities, etc.).
• Communicate professionally with travel agents, corporate clients, and walk-in guests.
• Resolve booking-related issues or escalate when necessary.
• Maintain confidentiality of guest information in line with data privacy standards.

Coordination & compliance

• Liaise with Sales, Revenue, and Front Office teams for group bookings or long stays.
• Follow Accor policies, reservation procedures, and brand standards.
• Support in overbooking situations as per hotel revenue strategy.

Qualifications & skills

Qualifications

• Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level).
• Knowledge of Opera PMS / Accor Reservation Systems is an advantage.
• Strong communication skills in English (Arabic is a plus).
• Customer-oriented with a positive and professional attitude.
• Ability to multitask and work under pressure.
• Basic knowledge of Microsoft Office (Excel, Outlook).

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.