Reservation and Ticketing Agent

Qatar Airways

Yanbu, Saudi Arabia

Ref: GP388-1493

Job description / Role

Employment: Full Time

Reservation and Ticketing Agent - Qatar Airways - Yanbu

As a Reservation & Ticketing Agent, you will provide a full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.

Specific accountabilities include:
• Show dedication and commitment to handle the maximum number of telephone call and passengers whilst at all times carefully following all QR procedures and regulations to achieve the highest possible quality of reservations and ticketing service
• Answer an average of 10 to 15 telephone calls per hour professionally on a daily basis, and provide a full sales and reservations service to all customers and minimize the rate of abandoned calls.
• Serve all passengers professionally and quickly at the reservations counter to minimize customers waiting time on a daily basis. Maximize use of QR network. Refer more complex cases to reservations supervisor.
• Issue tickets and quote correct fares and tariffs, to maximize customer satisfaction and minimize customer complaints on a daily basis.
• Perform a detailed daily flight firming check to maximize flight utilization and reduce ‘no-shows’ on a daily basis.

Requirements

You will need a Diploma or Associate Degree combined with a minimum of two years of job-related experience. You will need a detailed knowledge of a Computerised Reservation System, such as Amadeus. A sound understanding of world geography is required along with fluency in English and Arabic (written and oral).

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month