Reservation and Ticketing Supervisor

Qatar Airways

Yanbu, Saudi Arabia

Ref: GP388-1492

Job description / Role

Employment: Full Time

Reservation and Ticketing Supervisor - Qatar Airways - Yanbu

In this role, you will plan, supervise and support the reservation and ticketing agents in order to achieve optimal customer satisfaction and surpass the annual revenue targets. You will also encourage teamwork, consistency of service and proper coordination.

Specific accountabilities include:
• Supporting the staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing, on a daily basis
• Handling customer requirements and cases professionally in order to minimise customer waiting times
• Supporting the travel agents with seat confirmation and arranging VIP bookings/ ticketing queries
• Showing commitment to handle the maximum number of calls and passengers whilst, at all times, carefully following all QR procedures to achieve a high quality of reservation and ticketing services
• Dealing with all mishandled passengers, NORECs, and DNBs as required each day to reduce passenger complaints
• Briefing staff on a day to day basis and keeping them updated with relevant changes in the industry and for QR products and services
• Overseeing and supervising employees in direct daily activities and participating in recruitment, training, development and disciplinary requirements to ensure a high standard of service delivery

Requirements

To be successful in this role, you will need a relevant trade or vocational qualification combined with a minimum of four years of job-related experience within the airline or travel sectors. Prior experience supervising staff is required and you will need to have completed a recognised IATA or Airline Advanced Passenger Tariff and Pricing Course. You will also need proven experience in managing room sales with due regards to revenue.

You will need to be fluent (written and spoken) in English and Arabic to perform this role.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

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