Reservation Supervisor

Job description / Role

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking a highly organized and customer-focused Reservations Supervisor to join our team in Jeddah, Saudi Arabia. In this key role, you will oversee the reservations department, ensuring optimal revenue generation and exceptional guest experiences.

Responsibilities

• Lead and manage the reservations team, providing guidance, training, and support to achieve departmental goals.
• Oversee daily reservations operations, implementing effective strategies to maximize revenue and occupancy.
• Monitor and analyze reservation trends, adjusting strategies as needed to optimize performance.
• Ensure all reservations are processed accurately and efficiently, adhering to company policies and procedures.
• Collaborate with revenue management, sales, and front office teams to align reservation strategies with overall business objectives.
• Handle complex reservation inquiries and resolve escalated customer issues.
• Generate and analyze reports on reservations performance, providing insights to management.
• Stay updated on industry trends and competitor activities to maintain a competitive edge.
• Ensure compliance with Saudi Arabian hospitality regulations and standards.

Ideal Candidate Profile

• 3-5 years of experience in hotel reservations, with a proven track record in a supervisory role.
• Proficiency in reservation management systems and global distribution systems (GDS).
• Strong leadership skills with the ability to motivate and develop team members.
• Excellent customer service skills and a customer-centric approach.
• Demonstrated experience in revenue management.
• Advanced problem-solving and decision-making abilities.
• Exceptional communication skills, both verbal and written.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Proficient in time management and prioritizing tasks in a fast-paced environment.
• Bachelor's degree in Hospitality Management or related field preferred.
• In-depth knowledge of the hospitality industry and current market trends.
• Fluency in Arabic and English.
• Familiarity with Saudi Arabian hospitality regulations and cultural norms.
• Ability to work flexible hours, including weekends and holidays, as required.

Additional Information

Being a Raffles employee means embodying and conveying the brand and the company mindset through our heartiest service culture.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.