Reservations Agent - Saudi National

Job description / Role

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a dedicated Reservations Agent to join our team in Riyadh, Saudi Arabia. As a Reservations Agent, you will play a crucial role in maximizing hotel revenue and ensuring guest satisfaction by efficiently handling and processing reservations. This position offers an exciting opportunity to be at the forefront of our customer service operations, contributing to the success of our hotel.

• Greet guests over the phone in a friendly and professional manner
• Record reservation information accurately, including group and transient business codes
• Inform other departments of VIP arrivals and special requests
• Process deposit information and handle special billing instructions
• Maintain accurate inventory control for rooms to contribute to maximum occupancy
• Utilize yield management techniques to achieve maximum occupancy and average rate
• Employ up-selling techniques to enhance guest experience and increase revenue
• Handle all special requests appropriately and pre-block VIP accommodations
• Keep supervisors informed of new group bookings
• Utilize guest history files to provide personalized service
• Promote hotel restaurants and other services to maximize customer satisfaction and revenue
• Handle incoming correspondence, faxes, and reservation messages in a timely manner
• Adhere to all applicable laws, corporate standards, and guidelines
• Maintain high confidentiality regarding guest privacy
• Follow emergency procedures to ensure the security and safety of guests and employees
• Attend required meetings and training sessions
• Assist colleagues with similar or related tasks as needed

Qualifications

• Saudi National (This position is open to Saudi citizens only)
• Little to no work experience required; fresh graduates are welcome to apply
• Basic English language skills
• Strong passion for the hospitality industry
• Excellent interpersonal and communication skills
• Team player with a collaborative attitude
• Ability to work a flexible schedule based on departmental needs
• Strong focus on guest needs with the ability to remain calm and courteous under pressure
• Knowledge of reservation systems (training will be provided)
• Basic computer skills
• Keen attention to detail
• Problem-solving skills and ability to think on your feet
• Excellent multitasking abilities
• Willingness to learn and grow in the role
• High school diploma or equivalent (Preferred)

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.