Reservations Manager

Job description / Role

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartist.

Job Description

• Supervises and practices in activities of Reservation Supervisor and Clerk engaged in receiving, processing and confirming guestroom reservations and in maintaining guest history cards.
• Establishes a working procedure to cope with the revisions, cancellations and information calls processed.
• Accomplishes and maintains the following reports:
  • An accurate daily and monthly record and count of reservations confirmed, room reserved, and rooms available for sale to determine under or overbooking and keeps Front Office Manager informed on occupancy situations;
  • Monthly credit cards space bank report;
  • Preliminary, monthly and weekly forecasts of occupancy for the final approval of the Front Office Manager;
  • Monthly and annual statistical reports on all relevant occupancy information, classification of bookings and sources of business;
• Prepares weekly list of expected VIPs with adequate information on each and sends these out to the department heads.
• Approves credit standing in the travel agent voucher index file.
• Updates monthly the travel agent index file by watching out for announcements from credit department, sales department, etc.
• Answers verbal or written inquiries regarding rate confirmation, tour operators' commission, sightseeing tours, transfers, car rental, hotel facilities, etc.
• Explains hotel policies to guests and acts in accordance with these policies in settling problems that may arise in relation to reservations.
• Sees to it that reservation slips have been filled up correctly; informs FOM and HK of VIP and special arrangement reservations.
• Promotes and maintains good public relations with travel agents, airline companies and commercial organizations and solicits business for the hotel.
• Coordinates with credit manager and accounting department refunding or cancellation of reservations with deposit.
• Initiates requests for fruits, flowers and other amenities for incoming VIPs and other guests.
• Supervises maintenance and use of fax machine.
• Performs other duties as may be assigned.

Additional Information

• Experience is an asset.
• Prior experience working with Opera or a related system.
• Strong interpersonal and problem-solving abilities.
• Fluency in English, additional languages are a plus.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.