Reservations Supervisor

Job description / Role

Company description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart, join us and become a Heartist®.

Job description

We are seeking an enthusiastic and detail-oriented Reservations Supervisor to join our team in Riyadh, Saudi Arabia. As a key member of our front-of-house operations, you will be responsible for overseeing the reservations department, ensuring exceptional guest experiences from the very first point of contact.

• Lead and supervise the reservations team, providing guidance, training, and support
• Manage the booking process, including making and amending reservations, handling group bookings, and processing contracts and payments
• Collaborate with other departments to ensure seamless guest experiences and maximize revenue opportunities
• Monitor and analyze reservation trends, occupancy rates, and revenue metrics
• Implement and maintain efficient reservation systems and procedures
• Handle complex customer inquiries and resolve issues promptly and professionally
• Develop and maintain relationships with travel agents, corporate clients, and other key partners
• Ensure compliance with company policies and industry standards
• Participate in revenue management strategies to optimize hotel occupancy and profitability
• Prepare regular reports on reservations performance and guest feedback

Qualifications

• Proven experience as a Reservations Supervisor or minimum 2+ years of experience as a Reservations Agent
• Strong knowledge of hotel operations, reservation systems, and guest services
• Excellent communication and interpersonal skills, with the ability to handle high-volume calls and emails in a fast-paced environment
• Demonstrated leadership abilities and experience in team management
• Strong problem-solving skills and ability to make decisions under pressure
• Proficient in Microsoft Office suite and other relevant software
• Fluency in English; additional language skills are highly valued
• Flexibility to work varying shifts
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
• Customer-focused mindset with a commitment to delivering exceptional service
• Ability to multitask, prioritize, and manage time effectively
• Strong attention to detail and organizational skills

Additional information

Your team and working environment:
Join our collaborative and dynamic Reservations team, where innovation and problem-solving are valued in a fast-paced, supportive environment. We foster a culture of continuous learning and teamwork, ensuring everyone contributes to our shared success.

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.