Revenue Manager

Job description / Role

Main role - objectives

To maximize revenue through rooms sales by setting proactive selling strategies and action plans in order to achieve the budgeted revenue and to maintain a healthy business mix

Responsible for the efficient management of the Reservation Department's operations, making sure all approved standards and policies are implemented and adhered to


- Act as liaison with Accor MEA revenue and distribution
- In charge of e commerce and e marketing

Professional techniques / Production

R esponsible for the implementation of RM methods in a dedicated hotel in order to maximize the turnover in accordance with hotel strategies, brand's marketing and customer's needs.

Is responsible for having all the revenue management processes in place in the hotel, he/she implements the GM's strategy on daily basis, updates planning, quotes groups and alerts GM, when market deviates from strategy.

Is in charge of helping to reach and beat the operational turnover budget of the hotel.

Support the GM in the creation of the strategy (with proper analysis) and to work effectively with the implemented revenue management system. Furthermore, to implement the strategy, based on the daily recommendations in the distribution channels, as well as the daily check of the system recommendations for sense and provide complementary or revised proposals for optimization

Collection

Communicate the processes to follow in terms of booking quality and correct data input into the PMS, toward the reservation and front office team.

Regularly checks the input and the quality of data (segmentation, denials tracking, etc.).

Update the event database (RMS).

Analysis

Analyze the hotel performance in the RMS as a basis for strategy decisions.

Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies.

Analyze the contract performance (price, allotments, number of rooms sold, etc.) before decisions on renewals are taken.

Act as a support in the preparation of the annual revenue budget.

Decision

Provide proposals for the adaptation of the long-term and short-term hotel strategy (day types, ideal mix, RML ranking, price points, triggers, sales conditions, etc.) on the basis of the analysis done previously.

Calculate availability and minimum rate for the requests by using group quotation.

Providing dynamic forecasts, compared to the strategy of the GM and budget.

Recommendation

Consult and implement daily the recommendations in inventory and distribution tools.

Implement and communicate on minimum stay, closed to arrival, up-selling.

Make recommendation for strategy changes in RMS, in relation to day types, ideal mix, close limits, booking limits, to be able to react early to guest behavior changes (new events, etc.).

Optimize the distribution channels.

Evaluation

Analyze on a monthly basis the results in terms of internal and external indicators (RevPAR and market share), in order to react in time.

Check regularly the implementation of the defined strategies (brand, place & hotel).

Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards

Read and understand the hotel's Employee Handbook and adhere to the hotel's rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety

Respond to any changes in the department as dictated by the needs of the hotel

Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs

Attend training and meetings as and when required

Cross-departmental responsibilities

Leads the reservations team and optimize the rooms and services sale

Manages and motivates RE team in order to provide a high standard of service for customers Helps meet the RE department's quantitative and qualitative targets

Ensure documentation and information related to the reservations are available and up-to-date

Ensure that the pricing policy and internal audit procedures are duly applied Keep track of the standard of services delivered, based on guest comments and quality audits Maintain on-going awareness about the local authorities requirements

Supervise the standard of guest relations on a daily basis

Follow up the administration of group bookings. depart

Commercial / Sales

Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR

Encourages team to maximize upselling and offer appropriate room category for the guest

Motivates and drives the team to attain RE department's targets

Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR

Encourages team to maximize upselling and offer appropriate room category for the guest

Initiate and implement e commerce and e marketing activities.

Reporting line

Reports to the General Manager

Requirements

Education / Professional experience

Opera central systems knowledge is an advantage

Knowledge of Opera PMS

A minimum of 4 years of experience in revenue management

A proven track record of increasing revenue streams or strengthening the performance of a property or several properties.

Experience with revenue management reports and market performance reports.

Skills / Qualities

Strong business orientation in three aptitudes:

Diagnosis & analysis (Analytical mind, conceptual skills, good environment understanding).

Share his/her conviction (Driving force, relational skills, highly committed).

Strive for results (Success oriented, data finder, initiate / pro-active)

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.