Revenue Manager

Job description / Role

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartist®.

Job Description

Duties & Responsibilities:

Revenue Manager Duties and Responsibilities:

• Manage and maintain group and transient inventory controls
• Develop, monitor, and adjust sales and pricing strategies
• Provide critical analysis of strategies, room statistics, and demand factors
• Conduct competitive and demand analysis
• Maintain distribution channel data integrity
• Excellent interpersonal and communication skills and the ability to work well with co-workers and the public
• Attention to detail and organizational skills are a must
• Strong time management skills and ability to prioritize work
• Strong Microsoft Office skills, specifically Excel
• Independently implements appropriate hotel inventory distribution strategy; maintains accurate rates and inventory allotments in the IDS/GDS/CRO and property PMS on time to promote rate parity throughout all booking channels
• Develops near and long-term top-line room revenue hotel forecasts upon request from the Regional Director of Revenue Management
• Loads all preferred, consortia and promotional rates in GDS and PMS
• Spearheads troubleshooting and resolution of any GDS rate loading issues as they occur
• Analyzes independently and determines whether the hotel is effectively marketing itself across electronic distribution channels
• Participate and prepare rolling forecast and annual budget for each property using PMS, Delphi, Redx, IDeaS, and forecasting tools RevTOOLS
• Ensure that all room statistics reports, including the financial statement, and any other related reports are accurate and consistent
• Ensure that all revenue management-related systems are maintained including Opera/Fidelio/Protel, Redx/Synxis/IDeaS, electronic channels, GDS, and Delphi
• Support the NSA at the property level to complete the monthly audit to make sure that the Delphi/IDeaS system is being utilized effectively
• Attend weekly sales meetings to maintain communication of strategies and need periods
• In general, perform any other duties that might be requested by the Front Office Manager or Room Division Manager
• Perform revenue management service for a select group of hotels
• Manage all aspects of rate & inventory management as outlined in the services contract
• Lead a team of Revenue assistants, providing direction on revenue management best practices, PMS/CRS/External Yield systems best practices, and third-party channel best practices
• Create and manage the training program of new hires to the revenue management team
• Prepare training materials, training schedules, and systems training for the team members

Qualifications

Your experience and skills include:

• Relevant sales experience is an asset
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Highly responsible & reliable
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem-solving abilities

Additional Information

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.