Ref: SP857-10

Job description / Role

Employment: Full Time


• Strong accent is to be given to the hospitality towards the guest as a prime goal and thus to maintain and develop the attitude of the related staff.
• Close coordination between Front Office, Housekeeping, Food and Beverage as well as the Sales regarding regular and especially irregular businesses.
• To maintain our standards of quality, service and facilities in all departments over which he/she has responsibility and authority.
• He/she is responsible for the overall smooth and economical running of the entire Rooms Division department.
• Assisting the management in supervising and implementing the Operational Standards as well as the hotel’s internal rules and regulations.


• Must be thoroughly familiar with all Boudl corporate and local Operational Standards and ensure they are followed.
• Must assist all Department Heads under his/her control in the accomplishment of their objectives.
• Must accomplish obligations and goals as outlined below.
• Organisation of rooms administration
• Compilation of and adherence to financial budgets within rooms (Market mix, avg. room rate, YIELD and Occupancy).
• Cooperation with hotel’s Food & Beverage and Engineering
• Coordination with Sales Offices
• The following duties within frame of work:
• Commercial / Sales
• Administration
• Finance
• Quality / Product / Image
• General




• Works in harmony with staff, members of the Executive Committee.


• Clients of the Hotel, suppliers and other business partners, Central Reservation (TRUST).


• Operational equipment, computers, other administrative and operating supplies, assets.
• More detailed duties and responsibilities are listed attached in form of a checklist and are not meant to be complete. Local legislation and requirements may ask for adaptation and amendments.
• To fulfil the duties the jobholder is given the relevant authority to reach the goals by the General Manager of the Hotel operation.


• To maintain on a day-to-day basis the standards and policies of the Hotel as agreed by the General Manager
• To take the necessary action to maximise rooms revenue by increasing occupancy and average room rate, in order to exceed budget. Supports Food & Beverage Department in promotions to increase revenues in these departments via direct selling by Rooms Division staff.
• To maintain careful control over costs in the rooms department (overtime, room supplies).
• Assists the Sales effort of the Hotel by maintaining good client relationships (Key executives from travel trade, airlines, commercials, etc.).


• Ensures Front Office policies and procedure manuals are complete and kept up-to-date at all times, including all relevant job descriptions.
• Monitoring and supervision of consistent and accurate handling of the Repeat Guest Database within the Front Office computer system to have constantly proper mailing material available.
• Establishment of the monthly Rooms Division Report for the General Manager.
• Make sure discounts, complimentary, up-gradings are administered and approved according to the internal policy.


• Supervises regular inventories of rooms china, linen, glass and operating supplies to identify operating losses and takes corrective action.
• Reviews quantities of supplies to be ordered and/or issued with the General Manager.
• Assists the Management in the preparation of the annual budget, forecasts, replacements and investments planning and capital projects.


• Ensures the hotel in and outside is maintained in excellent condition. Whilst monitoring R&M expenses are kept under or even to budget.
• Monitors maintenance request procedure to ensure staff compliance and engineering efficiency.
• Maintains standards of appearance and hygiene of all staff under his/her control, especially porters and reception staff uniforms.
• To regularly inspect guest rooms and corridors, lobby, public toilets, etc. to ensure proper maintenance and cleanliness.
• To effectively handle all guest complaints concerning the Rooms Division, taking corrective action to prevent recurrence and convert the guest into a repeat customer.
• Coordinate proper actions with other departments, inform General Manager.


• Coordination and information with the Housekeeping, Sales and Accounting.
• Ensures all staff is thoroughly familiar with the Hotel’s emergency procedures and, in a state of preparedness for any emergency, which may occur.
• Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Rooms Division in conjunction with the Personnel & Training Manager.
• Review Duty Manager/Night Manager book daily and take corrective action when necessary. Also, review switchboard logbook daily.
• Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly-consolidated summary to the Personnel Manager.
• He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Assumes responsibility of Duty Manager when scheduled to do so.
• Other duties as assigned
• Overall responsibility of the GDS and electronic reservation systems, in co-ordination with the GM and the Director of Sales.

About the Company

Boudl company was established in 1959 under the name of Saleh Naser to Khelaiwi and Sons Co. In few years, the company opened a number of hotels throughout the KSA & Kuwait. through its journey of success, the company created the Boudl brand which became the first brand in the hospitality field in KSA.

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