Room Service Order Taker

Job description / Role

Company Description

Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities.

Billed as 'the first luxurious integrated resort in Jeddah', Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. The resort will host guests in 250 residential units, including 176 rooms and 74 villas, as well as a fine-dining restaurant, two specialty beach restaurants and a lounge bar. Among its many highlights will be an exclusive private beach. Other amenities are to include a central ballroom for events, meeting rooms, a fitness center, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.

Job Description

- Ensure all F&B room service order calls are answered as laid out in Rixos standards and ensure efficient connection with the correct person.
- Perform as per Rixos standards.
- Be fully aware of the Rixellence for the day
- Proper grooming at all times
- Attend training classes as per schedule
- Show fullest cooperation and respect within the team and other departments
- Is aware of the daily activities and has product knowledge of all the hotel facilities
- To have a excellent knowledge of all F&B outlets, hotel facilities, hours of operation, shops and ball rooms.
- To be well informed about special functions and events held in the hotel on a daily basis.
- To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
- To ensure that the product standards are followed as trained.
- When on a phone with a guest, to address a guest (in accordance with the time ) either by good morning, good afternoon or good evening.
- Repeats the guest's orders and call the guest by/her surname by finding out from guest list or from telephone.
- Responsible for opening and closing the check.
- To have knowledge of what is being held at the hotel such as banquets, festivals, food promotion, etc.
- Full knowledge of menu items
- Clean the order taker's booth.
- Follows the standard orders of the long stay guests.
- To use guest names whenever appropriate.
- Ensures all staff are thoroughly familiar with the Hotel's emergency procedures and is in a state of preparedness for any emergency which may occur.
- He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
- Other duties as assigned.Assist in Task Force Teams for new openings.

- Previous hospitality experience
- Excellent communication skills
- Strong customer service skills required.
- Degree in Hospitality / Tourism

Additional Information

What we offer....

- An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
- The opportunity to challenge the norm and work in a creative and rewarding environment.
- Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
- Great discounts on the entire Ennismore family.
- Many opportunities to progress and change as part of a global family of brands.
- Regular team meetings, from our team cups to our annual parties (quite special!): we know how to have fun!

An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.