Sales Coordinator

Job description / Role

Company description

Our Habitas is an experience-led global hospitality group dedicated to building and activating hotels in inspiring destinations, with community at the heart of our mission. With exciting upcoming openings in Todos Santos, Santa Teresa, and Los Cabos, we aim to create extraordinary experiences that positively impact lives by fostering deeper human connections. Join us in our commitment to redefining hospitality and enriching the travel experience.

Job description

A brief overview of the role.

As sales coordinator, you will be responsible for working closely with the head of commercial and other sales team to drive business to achieve and exceed monthly, quarterly, and yearly targets.

Achieves personal booking goals and makes recommendations on booking goals. Implements and executes sales strategies and account plans.

Main duties & responsibilities

• Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel.
• Contact customers via calls or arranged meetings to discover their needs and requirements.
• Prepare and present sales proposals and pro-forma invoices to potential clients, highlighting the best features and qualities of the hotel.
• Respond quickly to emails as per the customer's needs without any delay.
• Provide customers with a list of available services and their accompanying prices.
• Assist clients in selecting the most appropriate service that best meets their specifications and needs.
• Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement.
• Collaborate with other hotel staff to ensure clients have a good experience.
• Monitor the customer service quality of the hotel to ensure customers are tended to appropriately.
• Conduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both parties.
• Process and facilitate requests for customized services such as room requirements, equipment, etc.
• Coordinate and organize the details of an event such as catering, lodging, seating, and others.
• Resolve and quell misunderstandings within hotel premises.
• Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals.

Knowledge & experience

• Communication skill: The sales coordinator is well-versed in interacting with potential clients and regular customers to identify their needs.
• Leadership skills: The sales coordinator is expected to have leadership skills to be able to coordinate and supervise the activities of some hotel staff to ensure the delivery of optimum services.
• Organizational skills: They should be skilled in organizing events and coordinating hotel operations to ensure customer needs are met.
• Pre-employment tests: To prove that you possess the desired qualities for this job, you may be required to take certain pre-employment assessment tests.
• Understanding the business.
• Influencing outcomes.
• Planning for business.
• Team building.
• Valuing diversity.
• Adaptability.
• Drive for results.
• Customer focus.

Qualifications

Fresh graduate bachelor degree in hospitality / related majors

Additional information

• Attention to detail and accuracy.
• Leadership and team supervision.
• Time management and ability to meet deadlines.
• Ethical decision-making and integrity.
• Adaptability in a dynamic, multicultural environment.
• Warm, approachable, and confident personality.
• Strong problem-solving skills and guest-oriented mindset.
• Ability to work independently and represent resort management at night.
• High level of integrity and professionalism.

Safety & security

• Serve as the emergency contact and leader on duty for all safety incidents, medical situations, or guest emergencies.
• Ensure all night staff follow health, safety, and security protocols.
• Report incidents and take immediate corrective actions as necessary.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.