Sales Performance Manager | Al-Futtaim Mobility Solutions

Job description / Role

Job Requisition ID: 167738

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

Manage the support functions related to the AL business with other business supporting functions by tracking and resolution of all customer complaints and developing the processes and procedures of the front and back-office teams. In addition, implement and maintain efficient, compliant, customer-centric operations processes in support of the overall business plan and strategic vision of the organization. Monitor and report department initiatives and performance with internal stakeholders and cross-functional internal teams to ensure timely and successful delivery of initiatives and solutions according to the business requirements. Additionally, develop needed reports and performance dashboards in alignment between the Auto Lease team and internal stakeholders to support and carry out the implementation and delivery of plans, strategies, and campaign development supporting achieving goals and objectives.

What you will do:

• Develop and launch product programs in terms of policy, procedures, and process enhancements.
• Support the launching of new business initiatives and projects.
• Develop, recommend, and implement process enhancement initiatives.
• Create productivity policy processes and documentation for customer processes.
• Maintain awareness of regulatory and legal issues relative to the company's business nature.
• Assess the risks associated with potential new or changed product offerings, changes in organization, technology support, or operational processes.
• Evaluate and improve manual and automated risk controls as needed.
• Ensure the achievement of the set quality TAT and efficiency targets.
• Support the development of the overall organization processes.
• Provide reports on operational and process activities to management as required.

Required skills to be successful:

• Excellent communication skills (Arabic/English).
• Excellent computer skills.
• Stress-oriented.
• Ability to work within a team.
• Strong people and stakeholder management skills (internal/external).
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Excellent listening, negotiation, and presentation skills.
• Excellent verbal and written communication skills.

What equips you for the role:

Bachelor's degree/University degree or equivalent experience.

About Al-Futtaim Automotive:

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with a presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment. What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive, and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.