Sales Support Expert

Job description / Role

Requisition ID: 170789
Work Area: Sales
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

ROLE DESCRIPTION:

Founded in 1972, SAP is the world's leading provider of enterprise applications, analytics, and mobility with over 170,000 customers around the world. SAP is currently seeking a Sales Support Expert.

EXPECTATIONS AND TASKS

Process & Tool:

- Drive Operations excellence and further adoption of SAP Sales Process (Franchise for Success)
- Processes include but are not limited to: Go-to-Market, Demand Planning, Deal Execution, Forecasting, and Performance Management and defined Operations Services.
- Be a Champion and expert for specific Sales process
- Drive further enhancement of existing processes and tools collaborating with Regional Process Executives

Trusted Advisor:

- Deliver as a trusted advisor and partner to the business with respective credibility and influence from strategy to execution.
- Fully understand core requirements and business implications to strategically advise on senior management decisions.
- Provide valuable insights for Senior executives to drive business decisions
- Daily support for Senior management on Operations tasks

Projects & Programs:

- Identify, lead, and coordinate execution of advanced technical, adaptive, or strategic projects designed to address and improve business bottlenecks, gaps, or deficiencies.
- Direct the design, planning, and implementation of (business) development/change programs, policies, processes, standards and procedures or technologies.
- Manage expectations proactively and transparently for strong project/program execution and completion.
- Leverage extended knowledge and networks to drive higher impact.

Enablement & Knowledge Management:

- Enable business and sales stakeholders to leverage, adopt, and adhere to defined core processes or tools.
- Lead, influence, and champion best processes and behaviors to re-inforce accountability for smooth end-to-end process execution.
- Take leading roles to rollout and implement strategy, solution, innovation and other business topics to various audiences. Can step in to deliver content or facilitate.

Collaboration:

- Actively contribute and motivate the one team spirit. Showcase successes, learnings, and best practices beyond internal borders or silos. Develop, coach, guide, and lead peers.

Application, Data, Reporting:

- Innovate, design, blueprint, and build sales supporting infrastructure (systems, tools, or applications).
- Act as subject-matter expert.
- Provide system and/or user support through guidance and trainings.
- Manage aspects of the deployment and maintenance of related infrastructure incl. governance and documentation.
- Ensure data stewardship - including projects for advanced simplification.
- Reporting - simplify and optimize reports or related infrastructure. Make consumption of reports accessible and relevant for senior leaders.

Requirements

- English: Level 3: Fluent (Able to fluently understand and communicate verbally and in writing)
- Strong analytical skills
- Advanced communication and presentation skills
- Strong Excel and Power point skills
- University degree; MBA preferred

Preferred skills

- Arabic language is an advantage

WORK EXPERIENCE

- Minimum of 7 years in Sales Operations or Finance role
- Experience in IT companies is an advantage
- Big 4 experience is a plus

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

About the Company

Headquartered in Walldorf, Germany, SAP is the world's largest business software company with more than 51,500 employees at sales and development locations in more than 50 countries worldwide.

Our global development approach focuses on distributing development across the world in strategically important markets. A global network of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and the United States, enables SAP to operate locally, yet organize globally.

As the global technology research unit of SAP, SAP Research significantly contributes to SAP's product portfolio and extends SAP's leading position by identifying and shaping emerging IT trends through applied research and corporate venturing. SAP Research has highly skilled teams in 11 research centers worldwide.