Security Manager - Saudi National

Job description / Role

Burj Rafal Hotel Kempinski

Burj Rafal Hotel Kempinski blends the Arabian values of hospitality and warmth with Kempinski management expertise and our remarkable European flair to bring you 349 rooms and suites with inspired, tasteful and stylish modern Najdi architecture.

A peaceful oasis amidst a dynamic city, the hotel offers a wide range of outstanding services. These begin with an exquisite variety of dining experiences in exceptional restaurants, and go on to include exclusively distinguished lounges, a classic European spa, a barber shop, fitness centre and two separate swimming pools for men and women.

Security Manager

The overall scope of the Security Manager is to ensure that safety and security measures in the hotel are observed at all times.

Key Responsibilities :

- The security department has to been planned, organized and set up.
- Develop and approve a contingency plans for all areas of security (i.e. fire, bomb threat, access control, prostitution, etc).
- Security staff is supervised and ensures they discharge their duties effectively.
- 24 hour security coverage is provided throughout the Hotel.
- Knowledge of all local laws is understood and adhered to.
- Play an active role as a member of the Hotel's Emergency Response Team.
- Effective access control, key control and material control systems have been put in place as measures of preventative security.
- Ensure investigations have been conducted and concluded in case of theft, loss, acts of vandalism, arson, accident or any other incident of a security nature.
- All surveillance equipment is operated and maintained according to standards.
- Regular security rounds are performed daily within the 24 hour period.
- Traffic Management has been organized and set up and the relevant people informed and trained.
- Intelligence gathering is conducted and all events taking place in the hotel are briefed to staff members.
- Security Log is updated on a daily basis and forwarded to Executive Assistant Manager for review.
- Supervision and assessment of contracted security company is completed daily.
- The function of the Security Manager in the area is being performed.
- competently when Budget for security department has been prepared and approved.
- Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
- Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.
- Select and recruit suitable employees for the department using prescribed set of policies and procedures.
- Appropriate skills training is given to team members in order to meet guests' needs and maintain standards.
- Identify employees with potential for promotion and/or transfer and makes appropriate development plans for him/her together Director of Human Resources.
- Conduct monthly departmental meetings with staff in order to review the monthly achievements and areas for development.
- Establish and maintain effective internal communications including daily meetings with staff to ensure optimum team work and productivity.
- Conduct annual performance evaluations.
- Understand and strictly adhere to the Rules & Regulations established in regards to hotel's policy on Fire, Hygiene and Health & Safety.
- Ensure that all potential and real hazards are reported and reduced immediately.
- The hotel's fire, emergency and bomb threat procedures are adhered to.
- All emergency procedures are practiced and enforced to provide the security and safety of guests and employees.
- Ensure that all employees have a complete understanding of and adhere to the Hotel's Employee rules and regulations.
- Work within all pre-set budgetary limits.
- Comply with all Kempinski company policies.
- Comply with all systems and procedures as laid down by the EAM, GM and Kempinski.
- The management reserves the right to change/extend this statement if necessary at any point of time during employment.
- The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework.
- Be conversant with every detail of the hotel's layout and the location and function of sprinkler system, smoke detectors, fire fighting equipment, emergency exits, fire control room, fire indicator panels, emergency evacuation, public address systems, emergency assembly area outside the hotel, fire/bomb threat and security procedures, hotel service lifts and first aid equipment.
- Continuously monitor installed safety devices for emergency readiness and to patrol public areas, restaurants, guest floors, offices, plant rooms and all other areas of the hotel, ensuring safety, security and comfort of all guests, hotel personnel and property in and around the hotel.
- Establish operational procedures for activities such as fire prevention and fire fighting, traffic control, guarding and patrolling physical property, orienting and monitoring of personnel involved with classified information, and investigation of accidents and criminal acts.
- Handle investigation and reports all claims regarding thefts, accidents, injury, property damage, vandalism and trespassing from guests, visitors or hotel personnel with the assistance of local police if necessary.
- Monitor and control the movement of all employees leaving and entering the hotel through the employee entrance.
- Implement periodic locker searches as required together with Personnel / Human Resources Manager.
- Record and strictly control the issuance of all master keys and other keys within the hotel according to the established key policies and procedures and to report any discrepancy immediately to the General Manager.
- Coordinate ongoing ad-hoc patrols of guest floors, public areas, outlets, offices and all other areas within and around the hotel as specified in the Security Operations Manual.
- Provide guard escorts to cashiers upon ending of shift from Outlet to hotel's safe and to general cashier from hotel to bank when necessary.
- Review scheduled functions, group or VIP arrival events and discuss special instructions with all relevant departments.
- Conduct vulnerability assessments in conjunction with Heads of Department to identify potential risk issues and liability factors, proposing corrective measures where necessary.
- Establish smooth working relationship with local authorities and liaises with them on all required regulations and activities.
- Establish with the Director Engineering and Training Manager an effective in-house training course on Security and Fire Prevention.
- Responsible for security training.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Requirements

Desired Skills & Qualifications:

- Eligible for a working permit in country of hire.
- High School Graduate or equivalent
- Minimum of 8 to 10 years experience in a position pertaining to security. Knowledge or experience in Hotel an asset.
- Arabic and English language - excellent oral and written skills where necessary

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

Embrace an experience as individual as you are!

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.