Security Officer

Job description / Role

Security Officer

Be an ambassador of the brand and the property as Security Officer, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized operating results.

Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka'aba. This 76-story hotel, one of the world's tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose.

Reporting to Security Manager, responsibilities and essential job functions include but are not limited to the following:

- To have a thorough understanding and knowledge of all hotel related service and products have the ability to make recommendations to hotel guests.
- To ensure all aspects of key distribution is done according to policies and procedures of the hotel and to report any discrepancy immediately to his / her direct superior.
- To maintain legible and accurate records of all control center documents to include General Security Log, Key Control, Lost and Found and Visitor Passes.
- To continuously maintain and service all equipment related, or assigned, to the department, as specified in equipment manuals.
- To ensure that all hotel vehicles are properly maintained. To control the car log books, distribution of car keys, damages and kilometers driven per day.
- To be aware of scheduled functions, group, or VIP arrivals and special events.
- To be flexible with work hours, regardless of time, during day, or night, in order to personally facilitate security arrangements of cases that require special treatment and handling.
- To project at all times a positive and motivated attitude and exercise self-control.
- To undertake any reasonable tasks and secondary duties as assigned by direct superiors.
- To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- To respond to any changes in the Security Department function as dictated by the hotel.
- Be in the look out to identify activities that may affect the operation of the hotel such as seasonal events, current community crime trends, political activism and other, and to share any such concerns with superiors.
- To handle all tasks with diplomacy, tact, appropriate discretion and efficiency.
- To restrict access to crime/natural disaster scenes in order to preserve evidence while awaiting the arrival of authorities.
- To assist, in the absence of direct superiors, the intervention of all guest room safes and to maintain a logbook where all occurrences are recorded.

Requirements

- Service focused personality is essential; customer related experience an asset.
- Ability to work well under pressure in a fast-paced environment.
- Excellent communication skills and a professional presentation.
- Ability to work cohesively with fellow colleagues as part of a team.
- Must be physically capable of meeting the very physical demands of the position.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.