Senior Application Operation Engineer

Job description / Role

Senior Application Operation Engineer - Microsoft System & Exchange Admin

Job Description

- Provide second-level support for IT systems and applications, resolving complex technical issues.
- Monitor system performance and respond to incidents in a timely manner.
- Perform root cause analysis for recurring issues and implement permanent fixes.
- Collaborate with other IT teams to ensure seamless service delivery and issue resolution.
- Maintain and update documentation for troubleshooting procedures and knowledge base articles.
- Assist in the deployment and maintenance of IT infrastructure and applications.
- Implement and follow IT service management (ITSM) processes and best practices.
- Participate in on-call rotations and provide after-hours support as needed.
- Develop and deliver training for first-level support staff.
- Contribute to continuous improvement initiatives to enhance service quality and efficiency.
- Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues.
- Follows established guidelines and interprets policies.
- Apply technical knowledge (Windows Server, Microsoft Exchange, Active Directory ...) to solve System issues with moderate risk/complexity.
- Integrate technical knowledge and business understanding to apply solutions/work arounds for customers reported issues.

Personal Skills
- Strong communication and collaboration abilities.
- Ability to work in a fast-paced, agile environment.
- Great Time Management Skills.

Technical Skills
- Ability to understand of Security requirements.
- Review System licenses and business requirements
- Develop General understanding of business rules and needs
- Develop Customer/Vendor Management skills
- Troubleshooting techniques
- Performance/availability reporting

About the Company

Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.