Senior Brand Trainer

Job description / Role

Who we are

We are a leading luxury retailer in the Middle East. With more than 600 stores, 300 brands, and over 65 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of the organisation's growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey.

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now's your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you'll have everything you need to innovate your career.

What you'll be doing

Our Senior Brand Trainer is responsible for designing, delivering, and monitoring all training needs of sales staff in our stores.

Content Creation:

- Create, communicate, coordinate & implement the training kits & training calendars for the year
- Create and design fun and interactive training assessments to engage BA's and assess their brand & product knowledge
- Recommend new learning materials and approaches to support the divisions needs
- Leverage Group's available digital tools to digitalize training content
- Provide training to the shop floor team by employing advanced product knowledge and best practice training techniques
- Ensure timely training of all new product launches and upcoming marketing campaigns prior to launch / campaign activation
- Conduct Mid-year and End-year exam
- Conduct training needs analysis to assess the needs of the team - create and update the training tracker on a timely basis for all in-store coaching, making sure BA's performance is tracked and developed to enhance their skill set
- Analyze training data to assess usage and gaps
- Conduct evaluations on the Learners and effectiveness of the learning materials and approaches
- Complete at least 4 Product Development Focus Group Meetings (quarterly) and report back the findings and results to the product development team
- Introduce and Keep track of MU Buddy Coaching Project
- Act as the Brand ambassador at internal and external events, making sure to attend all brand events, in-store trade events
- Assist with regional recruitment and staff allocation across the network
- Train every new joiner upon arrival using the New Joiners Training Kit (create a file to keep track of the New Joiners Training and keep the commercial team updated with it)
- Ensure every BA has received her New Product Gift / product allowance
- Regular check of Merchandising Guidelines when visiting the store and reporting details back to the ops team on this matter (please consult Brand for Merchandising Guidelines)

Delivery:

- Provide training to the shop floor team by employing advanced product knowledge and best practice training techniques
- Ensure timely training of all new product launches and upcoming marketing campaigns prior to launch / campaign activation
- Conduct Mid-year and End-year exam

Performance Management & Development:

- Conduct training needs analysis to assess the needs of the team - create and update the training tracker on a timely basis for all in-store coaching, making sure BA's performance is tracked and developed to enhance their skill set
- Analyze training data to assess usage and gaps
- Conduct evaluations on the Learners and effectiveness of the learning materials and approaches
- Complete at least 4 Product Development Focus Group Meetings (quarterly) and report back the findings and results to the product development team
- Introduce and Keep track of MU Buddy Coaching Project

Support to Team:

- Act as the Brand ambassador at internal and external events, making sure to attend all brand events, in-store trade events
- Assist with regional recruitment and staff allocation across the network
- Train every new joiner upon arrival using the New Joiners Training Kit (create a file to keep track of the New Joiners Training and keep the commercial team updated with it)
- Ensure every BA has received her New Product Gift / product allowance
- Regular check of Merchandising Guidelines when visiting the store and reporting details back to the ops team on this matter (please consult Brand for Merchandising Guidelines)

Requirements

What you'll need to succeed

- Strong communication skills in English and Arabic
- Based in KSA and able/comfortable with travelling locally frequently
- Knowledge and passion for makeup products and techniques
- Comfortable with public speaking and/or speaking in front of a camera
- Proficiency in creating and delivering presentations
- 2+ years of experience in being a Makeup Trainer
- Makeup Certification is a plus

What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution, remote and flexible working as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.