Senior CRM QA Engineer

Job description / Role

• Design, develop, and execute comprehensive test plans, test cases, and test scripts for CRM applications.
• Perform functional, regression, integration, and system testing for CRM modules, including customer onboarding, KYC, loan management, and customer service workflows.
• Validate CRM interfaces with core banking systems, digital banking platforms, and third-party integrations.
• Drive test automation strategy using appropriate tools (e.g., Selenium, JMeter, Postman, Cypress, etc.).
• Conduct defect analysis, track issues through resolution, and ensure adherence to SLAs.
• Collaborate with business analysts, CRM developers, and product owners to refine requirements and acceptance criteria.
• Ensure compliance with banking regulations, data privacy, and security standards during testing cycles.
• Monitor performance and scalability of CRM systems under peak banking loads.
• Mentor junior QA engineers, review test deliverables, and enforce best QA practices.
• Support UAT (User Acceptance Testing) and coordinate with stakeholders for go-live readiness.

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 6–8+ years of QA experience, with at least 3 years in CRM testing (preferably MS Dynamics, Salesforce, or Siebel in banking).
• Strong expertise in QA methodologies, test automation, and defect management tools (e.g., JIRA, TestRail, ALM).
• Solid understanding of banking processes: KYC, AML, retail/corporate banking workflows, regulatory compliance.
• Hands-on experience with API testing, data validation (SQL), and integration testing.
• Knowledge of CI/CD pipelines and DevOps practices in QA.
• Strong analytical, communication, and problem-solving skills.
• ISTQB or equivalent QA certification is a plus.

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.