Senior Customer Experience Manager

Job description / Role

This leading real estate developer is currently in a phase of rapid growth and business expansion. They are seeking a Senior Customer Experience Manager to join the business and play a key role in developing and shaping their customer experience.

- In this role, you will be responsible for ensuring that customers have an exceptional experience across all touchpoints of the company.
- You will lead initiatives within the teams, to improve customer satisfaction, streamline processes, and enhance the overall customer journey.
- You will have a passion for creating positive experiences, a data-driven mindset, and the ability to collaborate effectively across teams.

- 5+ years of experience in a related role, with leadership experience
- Ideally you will come from relevant industry experience
- Proven experience in driving customer experiences improvements, including managing customer journeys, leading cross-functional teams, and implementing satisfaction programs.
- Proven experience working with systems like SAP and Salesforce
- Motivated and driven, with excellent leadership skills to guide the team you lead.

Salary:
SAR 21,000 to 27,000 per month inclusive of fixed allowances.

About the Company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years’ success under our belts and a workforce of 10,000+ people across 32 countries, we’ve evolved to put our customers at the heart of everything we do.

So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow.

Offering an unrivalled suite of recruitment and workplace solutions, whether you’re looking for what’s next in your career, or have a gap to fill, we’ll help you get where you want to go.

You can rely on us to deliver today and help you plan for tomorrow.