Senior Hotel Manager

Job description / Role

About the role

Overseeing the daily management of the facility and staff members working at the hotel to make sure all customers have a positive experience during their stay, helping market the hotel to the public, and directing the services offered at the hotel, such as meetings and events.

Primary Responsibilities

• Managing staff and overseeing schedules to make sure all departments have enough employees to provide assistance to guests
• Aiding with budget creation and management
• Assisting event planners with large-scale business and personal events
• Overseeing beverage and food operations for events and individual guests
• Working with security officers to promote a safe atmosphere for guests and staff
• Recruitment and staff management
• Providing customer service and accommodating clients who need extra assistance
• Managing departments and teams
• Providing training on changes in services
• Scheduling and overseeing maintenance and repairs in individual rooms and common areas
• Working with inspectors to ensure facility meets all requirements

About Us

Situated in an ideal location, the Anjum Hotel Makkah provides guests with breath-taking views of the Holy Haram, and direct, private, air-conditioned access to the new gate of King Abdullah, Custodian of the two Holy Mosques. With an expert management team whose vast combined experience has been gained with the world’s leading hotel brands, Anjum is set to deliver international-standard hospitality – with a strong spiritual ethos that informs how we operate at every level.

Requirements

Requirements

• 5 star hotel experience is mandatory
• Happy to be based in Dubai and be able to travel to Makkah frequently
• Good Customer Service
• Willingness to listen and respond to complaints
• Understand, and resolve concerns from guests
• Strong Organisational Skills
• Knowledge of Sales and Event Planning
• Accounting and Financial Management
• Problem Solving Skills for both customers and staff members that have problems at the hotel
• Good Leadership to help oversee and motivate staff members

Salary

• Competitive

About the Company

Yousef Abdul Latif Jameel Group is a collection of firms that focuses primarily on real estate development and agriculture. Its real estate portfolio includes several lands in the Jeddah / Makkah region which include hospitality and commercial real estate. Its agricultural business currently cultivates more than 280,000 date palms using sustainable and environmentally friendly practices. Forward thinking, social and environmental consciousness are the fundamental principles uniting the YALJ group.