Senior Housekeeping Supervisor

Job description / Role

As a Senior Housekeeping Supervisor, you will lead Housekeeping team on the ground to take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space. In addition, you will play an important part in creating memorable experiences for our guests and colleagues.

Responsibilities:

The main responsibilities of the Senior Housekeeping Supervisor include, but are not limited to, the following:

- Assist the Housekeeping Manager in the day to day operation; leading and supervising a team of Room Attendants to achieve our high standards of cleanliness.
- Deliver daily briefings with the Room Attendant team, highlighting VIP's and setting daily initiatives.
- Enhance your attention to detail, to help drive cleanliness and presentation results.
- Develop your communication skills and liaise with other departments in the hotel, helping to deliver smooth service to all guests.
- Inspect guest rooms, with a focus in providing unique and magic moments for our guest.
- Coaching Room Attendants throughout the daily operation, providing feedback to enhance quality of their work.
- Work in tandem with our in house laundry team to ensure the operation runs effectively and efficiently.
- Keep our guests at the forefront of your mind, tailoring our housekeeping offering to meet their unique needs.
- To assist with the inspection of VIP rooms.
- Conduct room audits and spot checks.
- Coordinate agency staff if and when required.
- Perform administration duties.

Requirements

Qualifications:

- 2-4 years in Housekeeping Management or related area.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Excellent interpersonal, communication, problem solving and organizational skills.
- Strong attention to detail, highly responsible, organized & reliable.
- Ability to multi-task and work well under pressure.
- Ability to work cohesively as part of a team while setting and completing individual deadlines.
- Ability to focus attention on guest needs, remaining calm and courteous at all times

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.