Senior Lead Training Program Operation and Partnership

Job description / Role

Description

Qiddiya Investment Company is seeking a senior lead - training programs operations and partnerships to enhance our talent development initiatives and build strategic partnerships that elevate our training programs. This role is pivotal in ensuring effective program delivery, fostering collaboration, and creating an environment that nurtures skills and talent essential for successful project execution in our innovative entertainment and leisure sectors.

Key responsibilities:

Program operations:

• Lead the end-to-end operations of training programs across Qiddiya assets, including scheduling, learner onboarding, and performance monitoring.
• Oversee the implementation of hybrid (virtual & physical) learning environments, ensuring quality and learner engagement.
• Coordinate with sectoral asset owners to manage the execution of sector-specific training pipelines (e.g., guest services, motorsports, hospitality).

Partnership management:

• Identify, assess, and onboard training vendors, certification bodies, and subject matter experts.
• Develop partnership frameworks including SLAs, KPIs, and cost-sharing models.
• Serve as the main liaison between Qiddiya and external partners to ensure seamless program execution and alignment with strategic goals.

Program quality & improvement:

• Monitor learner progress, completion rates, satisfaction scores, and employer feedback.
• Implement continuous improvement processes based on performance analytics, feedback loops, and industry benchmarking.
• Support the integration of technology (e.g., LMS, learning analytics, VR/AR tools) to elevate training quality and learner experience.

Budgeting & resource planning:

• Manage program budgets, including trainer costs, venue logistics, materials, and learner support services.
• Forecast operational needs based on program demand, seasonal peaks, and business unit requirements.

Requirements

• Bachelor’s degree in human resources, business administration, education management, or a related field.
• A minimum of 8-10 years of experience in training program management, operations, or organizational development, with a focus on partnership building.
• Professional certifications in learning & development, project management (e.g., CIPD, PMP) are a plus.
• Proven track record of successfully leading complex training programs and initiatives with measurable outcomes.
• Strong relationship-building skills, with experience cultivating partnerships with external training providers and educational institutions.
• Excellent communication and presentation skills, with the ability to engage diverse audiences.
• Strong analytical and problem-solving skills, with a focus on continuous improvement.