Senior Manager - Bus Services Delivery

Job description / Role

SNC Lavalin Group is looking for an experienced Senior Manager Bus Services Delivery for one of their projects in Riyadh, KSA.

This key role will ensure that the Bus and ITS Systems will be effectively operated to meet the project operational requirements and ensure that all relevant operational experts shall be available on a call-out basis to attend any incident that may occur. He will ensure the optimum services will be delivered to the commuters. His team will comprise of a Bus Operations Expert, Network and Transport Planning Expert and Journey Planner etc.

Role and Responsibilities:
- Manage their respective Service delivery teams
- Oversee all Bus and ITS Start of Operations phases and operation services
- and activities and verify that it is being carried out safely and in accordance with the Contracts and to the Employers satisfaction. Verify compliance to O&M Contracts and to the client's satisfaction
- Responsible for measuring each of the Contractors' KPI performance and contractual milestones
- Oversee initial set up and mobilization of the O&M Contractors
- Review operating procedures, codes of conduct, timetables and other operating materials of the O&M Contractors
- Responsible for the launching of the service
- Monitor, audit and report the KPI regime and quality management system
- Ensure operational experts are available 24/7-365 basis to attend to any incidents/accidents/crisis and get the system in operation with short turnaround time.
- Perform periodic inspections
- Perform roster analysis, approval, KPI analysis and forward planning for capacity
- Responsible for tracking and analyzing deviations to targeted performance
- Propose and implement successful corrective measures to improve the performance of the system
- Report to the program director on any service delivery issues
- Report and advise RCRC on service delivery
- Oversee the initial set-up and mobilization, reviewing and updating Bus Contractor's Operating procedures, instructions, code of conduct handbook, timetables and other operating materials submitted by each Contractor in accordance with their respective contracts.
- Responsible for monitoring, auditing, and reporting of the KPI regime and quality management systems.
- He will ensure resources are in place to maintain records of any events, actions taken by various parties to support and enable efficient and thorough investigation by the project team or a Third Party if required.
- Coordination with the Contractors and the relevant Third Parties to protect evidence and investigate the cause of the accident / incident in accordance with the Incident and accident investigation procedures.
- He will advise if independent/specialist experts are required to assist in the investigation e.g. the original equipment provider, independent accident investigators etc.
- It is the duty of the Senior Manager-Bus Delivery to ensure consolidated investigation reports are prepared by the investigating experts are made between involved parties (experts, contractor(s) involved, third parties etc) with precise action plan to ensure the follow-up and no recurrence of such events.
- He will ensure progress report on follow-up action are included in the PMS team's Monthly Report to the client.
- He will support any training requirement for freshers during this project.

Requirements

Qualification and Education Requirements
- University Degree
- Finance related certification/qualification/training/membership would be a plus

Preferred Skills
- 12 year's senior management experience
- Must be capable of evaluating Bus contractors' (Bus infrastructure & vehicles) performance (KPI) and adjust/optimize performance as required to benefit the overall project program.
- Capable of evaluating and adjusting performance where and when required in meeting the optimum operational requirements.
- Crisis Management Regime
- Knowledge to identify the right experts during an incident to bring back the system to normal operations.
- Experience coordinating with various transport operational teams and subject matter experts to effectively keep the system in operation or get it into operation in the event of a breakdown/incident/accident.
- Prior experience dealing with OEMs, manufacturers and independent consultants/accident investigative agencies will be a requisite.
- Experience coordinating with the Contractors and the relevant Third Parties (Police, Civil Defense, Security Agencies etc.) to protect evidence and investigate the cause of the accident / incident.

Rewards & Benefits

We offer an excellent package which includes:
- A competitive salary
- Transportation allowance
- 21 calendar days annual leave
- Medical insurance cover
- Company gratuity scheme
- Discretionary bonus scheme
- Annual flight allowance to point of origin
- Employee Assistance Program - 24 hour free advice on financial, legal and family care specialists and also access to personal health, fitness and nutrition consultants.

SNC-Lavalin Projects and O&M Services is a business unit of SNC-Lavalin Group. We provide a full range of project management, programme management, construction management, engineering services, consulting services and operation and maintenance services across the MENA region. Active in the Middle East for over 40 years, we have offices in the Saudi Arabia, UAE, Qatar, Oman, and Egypt. for transportation and other infrastructure programmes.

Founded in 1911, SNC-Lavalin is a global fully integrated professional services and project management company and a major player in the ownership of infrastructure. From offices around the world, SNC-Lavalin's employees are proud to build what matters. Our teams provide comprehensive end-to-end project solutions - including PPP, capital investment, consulting, design, engineering, construction, sustaining capital and operations and maintenance to international clients. On July 3, 2017, SNC-Lavalin acquired Atkins, one of the world's most respected design, engineering and project management consultancies.

You'll be working to change the world. No matter where you are in the world, your opportunities with us are endless.

We work on global projects that take on today's most pressing challenges. From population growth, to increasing transportation needs, and climate change - we merge ingenuity, knowledge and technology to uplift communities and drive a safer, better tomorrow.

About the Company

Atkins is one of the leading providers of professional, technology based consultancy and support services to the industry, commerce and governments in all of the worlds major economies. With over 17,000 staff operating in Europe, the Middle East, Asia Pacific and the Americas, Atkins has a broad range of skills and resources and provides Clients with a comprehensive service throughout the entire life cycle of the projects in the built environment.

We aim to be the international first choice supplier of technical and integrated services. Shaped by our customers' needs, our vision is to:

• focus on quality
• seek world class design and excellence
• strive to add value
• be flexible to the evolving needs of a changing society

Atkins first carried out design and supervision commissions in the Gulf area in 1967. From its regional head office in Dubai, U.A.E. Atkins Middle East now employs over 2000 staff located in Dubai, Abu Dhabi, Sharjah, Oman (Muscat ), Qatar (Doha) Bahrain (Manama), Kuwait (Kuwait City) and India (Bangalore).