Senior Manager CCU Incident Management

Job description / Role

Description

The Senior Manager - CCU Incident Management serves as a frontline coordinator within the City Command Unit, responsible for monitoring, triaging, and managing operational incidents across all Qiddiya city assets. This role ensures that all incidents are detected, escalated, and resolved in a timely and structured manner to minimize disruption to guest experience and city operations.

Key Responsibilities

• Monitor real-time incident feeds, alarms, and communications across the City Command Unit's integrated operations platform.
• Triage and classify incidents according to severity levels and escalation protocols, ensuring appropriate response activation.
• Coordinate multi-agency and cross-functional response efforts, liaising with Security, Fire & Life Safety, Medical, Facilities, and asset operators.
• Maintain accurate, real-time incident logs and post-incident documentation to support reporting and continuous improvement.
• Support the development and refinement of Standard Operating Procedures (SOPs) for incident response workflows.
• Participate in simulation exercises, tabletop drills, and after-action reviews to strengthen organizational readiness.
• Ensure compliance with Qiddiya's operational readiness standards and regulatory requirements during incident response.

Requirements

• Minimum 7+ years of experience in incident management, emergency operations, or command center environments within large-scale entertainment, hospitality, or urban operations settings.
• Demonstrated experience with integrated command and control systems, CCTV monitoring, and digital incident management platforms.
• Strong situational awareness, decision-making capability under pressure, and effective communication skills.
• Familiarity with ICS (Incident Command System) or equivalent frameworks.
• Relevant certifications in emergency management or incident command are desirable.