Job closed
Ref: GP735-236
Job description / Role
You will be responsible to implement cash management Services to GCIB customers. You'll manages customer implementation, technical file integration to enlisted customers and initiate automation and interface between customers system and banks channels and products.
Global Cash Management (GCM) is a specialized product group that identifies, develops, delivers and maintains cash management related products and services` in line with GCIB clients’ needs. The primary objective of the Department is to contribute to QNB group objectives to provide its customers with innovated, value added and advanced cash management products and solution services to enhance efficiency and optimize earnings for the clients and to gain customer satisfaction and loyalty for the bank.
The function includes research, design and development; sales management and customer implementation; technical integration; and ongoing service support and maintenance for cash management products and services.
Services Implementation and Customer Support Unit is responsible for dedicated post sales customer project implementation, customer training, technical file integration. The Unit’s officers work closely with the GCM Sales team to implement the determined cash management solution that best suits the customers’ needs
- Be responsible for cash management IT implementation with customers ERP and bank channels.
- Ensure the implementation project plan covers the entire start to end configuration of systems and fully understanding with customer’s senior management/decision makers and IT team were engaged in implementation framework.
- Gather and enhance knowledge on major Corporate ERP and Accounting Systems integrations, SAP, Oracle, JD Edwards and specialised customized systems developed by various vendors time to time
- Assists direct manager in timely and quality implementation of transaction solutions to contribute to department’s revenue, profitability, customer service and other set targets in line Global Corporate and Institutional Banking strategic directions and applicable policy guidelines.
- Works with Direct manager in achieving unit’s budget and implementing of group approved business plans for the unit and overall objectives of the QNB group.
- Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.
- Is responsible for understanding customer’s current transaction process and system capability before implementing QNB cash management solution.
- Work closely with implementation project managers and customer IT units for technical file formats, etc various integration with bank internet channel and customer treasury systems.
- Supports by finding cross-selling activities to enhance QNB's overall relationship with the customers during the implementation phase.
- Obtains customers signoff on all implementation project and improves turnaround time for implementation
- Is accountable for preparation of Transaction services implementation plans for the assigned customers, in line with GCM policies and procedures.
- Performs any other tasks and projects as assigned by the direct manager pertaining to Corporate and Institutional Banking and QNB Group activities.
Requirements
- University graduate.
- Major in Information Technology, Banking, Finance, Accounting, Economics, Business Administration or Marketing required.
- MBA preferred but not required
- At least 6 years of relevant experience in a corporate banking industry or related fields
- Local banking experience is preferable.
- At least 4 years of work experience in the Cash Management and Transactions banking solutions, experience in handling IT projects, preferably with international exposure.
- Well-informed of the market dynamics and competitive structure, industry environment, practices and rules and regulations for the GCIB customer segment.
About the Company
QNB Group is the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa is hiring.
QNB Group’s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.
QNB will assist you to take charge of your career with rich and varied opportunities to experience different parts of our global business and develop a valuable portfolio of skills and knowledge.