Senior Pharmacist

Job description / Role

Your Role:
In this role you will enhance the profitability of the pharmacy unit being handled, administer the team in the unit, maintain & monitor the display & merchandising standards of the unit, as well as adherence to QC standards & all other regulatory standards of the pharmacy unit by means of effective administrative ability, effective coordination with various departments & staff, following set standards and monitoring the stock of the unit.

• Compound, dispense, and advise on medications as prescribed by physicians, ensuring patient safety.
• Instruct customers on proper medication use, potential side effects, and necessary precautions.
• Process and approve insurance prescriptions, ensuring accurate billing and compliance with regulations.
• Maintain detailed customer records, verify prescriptions, and manage controlled substances.
• Ensure strict adherence to Quality Control (QC), DSES standards, and regulatory guidelines in all pharmacy operations.
• Implement and monitor SOPs, legal regulations, and company policies to ensure operational excellence.
• Oversee store opening/closing, create and monitor staff duty rosters, and uphold workplace discipline.
• Promote in-house brands and execute sales strategies to achieve gross profit and sales targets.
• Build relationships with nearby doctors and healthcare providers to increase prescription referrals.
• Conduct regular market analysis to track competitor activities and report insights to management.
• Organize promotional campaigns in collaboration with the area manager to boost pharmacy sales.
• Supervise inventory control, stock monitoring, and ensure availability of essential medications.
• Coordinate with the purchase department to maintain optimal stock levels and prevent shortages.
• Ensure strict compliance with the “Target Zero” expiry drive to minimize expired products.
• Maintain the best product mix in consultation with the area manager to align with customer demand.
• Train and mentor team members to enhance performance, product knowledge, and customer service skills.
• Monitor staff adherence to customer service protocols, pharmacy regulations, and operational standards.
• Foster a positive and professional work environment that enhances team efficiency and morale.
• Provide exceptional customer service, addressing inquiries with professionalism and care.
• Ensure a safe, clean, and well-organized pharmacy environment at all times.
• Manage pharmacy documentation, maintain accurate operational records, and oversee daily transactions.
• Perform additional administrative tasks to ensure seamless pharmacy and store operations.

• Bachelors in pharmacy or pharmacology.
• 4-5 years of experience in retail/operations.
• Proven experience in pharma retail.
• Certification or license in DHA, MOH or HAAD/DOH.
• Experience certificate from previous pharmacy (if applicable).
• Working knowledge of Microsoft Office Suite and software applications, used by pharmacies.

Competencies:
• Fostering Innovation | Drives a culture of continuous improvement and institutionalizes best practices by sponsoring processes and systems.
• Delivering Patient Excellence | Strives for service excellence to ‘treat customers well’ by displaying an understanding of their requirements, delivering value and by communicating, keeping in mind the customer’s perspective.
• Driving Collaboration | Establishes open and trusting relationships to drive cross functional synergy, focus on achievement of collective results and respect for diversity.
• Driving Results | Displays perseverance and resilience to deliver high

About the Company

Aster DM Healthcare is the new name spearheading a corollary of expansion, integrating the current brands of Hospital, Clinics, Pharmacies, Opticals, Healthshop, and diagnostic centres at numerous locations under one roof in GCC and India.

Aster pharmacies are a part of Aster DM Healthcare. The pharmacy network previously known by its popular brand name ‘Medshop’ has taken the new identity of ‘Aster’ since 2010.

Backed by more than 2 decades of experience in pharmaceutical retailing, Aster Pharmacies are designed to be a one-stop-shop offering premium products with professional service and personal care at the best prices in a pleasant ambiance.