Job description / Role
Who we are
We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
Responsibility and Accountability:
Achieve e-com sales target.
Compliance with System processes to fulfil accurately and timely e-com orders in the stores, and pack them according to standards.
Ensure accuracy of SOH records in the stores vs system.
Ensure compliance with Omnichannel system processes and operating policies and procedures.
Fulfill timely and accurately e-com orders received in the stores.
Ensure that order items and quantities are accurate and in good selling conditions before packing.
Pack the orders as per trained and communicated standards
Ensure orders are packed before collection time by DSP
Ensure that all orders collected are well documented and maintain records of collection by DSP and deliveries to Customer.
Report instantly about any discrepancies and variances identified the stores and take the necessary action with supply coordinators until SOH is updated in the system.
Report instantly about identified errors with Customers Information and take necessary action with the concerned stakeholders to update their records in the system.
Handle timely e-com returned orders to the stores and process duly and accurately their transactions in the system. Whenever necessary, provide feedback to the concerned stakeholders to streamline working processes and improve their efficiency
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
About the Company
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.