Senior Sales Account Manager

Job description / Role

Description

Manage and grow relationships with our existing client portfolio. This role is pivotal in ensuring client satisfaction, driving renewals, and identifying opportunities to upsell additional services. Additionally, the role is responsible for onboarding new clients annually, contributing to our overall business growth.

Account management & renewals

• Serve as the primary point of contact for assigned accounts.
• Ensure timely contract renewals and maintain high client retention rates.
• Monitor account health and proactively address any issues or concerns.

Upselling & growth

• Identify opportunities to upsell new services and solutions to existing clients.
• Develop tailored proposals to meet client needs and maximize revenue growth.
• Collaborate with internal teams to deliver exceptional value and service.

New client onboarding

• Successfully onboard two new clients per year, ensuring a smooth transition and integration.
• Maintain 30% of pipeline from new clients.

Relationship building

• Build strong, long-term relationships with key stakeholders within client organizations.
• Act as a trusted advisor to clients, understanding their business objectives and aligning solutions accordingly.
• Work closely with sales and partner management teams inside technology vendors ensuring they are always recommending our company, protect us against competition, and give us best prices to maximise margins.

Reporting & analysis

• Track account performance, renewal status, and upsell progress.
• Prepare regular reports for management on account growth and client satisfaction.

Requirements

• Bachelor's degree in engineering, computer science, business, or related field.
• 5+ years of experience in account management or client success roles preferably within KSA area and software industry.
• Candidates must be based in KSA.
• Proven track record in upselling and renewals within a B2B environment.
• Strong communication, negotiation, and relationship-building skills.
• Ability to manage multiple accounts and prioritize effectively.
• Proficiency in CRM tools and Microsoft Office Suite.