Senior Services Manager - Digital Project Management

General Electric (GE)

Saudi Arabia

Ref: KP132-694

Job description / Role

Employment: Full Time

Role Summary:

The Senior Project Manager is responsible for managing implementation and service for Digital Transformation projects, will work with clients and GE employees to plan and execute projects on schedule and within budget.

Essential Responsibilities:

- Plan and implement projects at various customer work sites including the activities of staff and subcontractors
- Managing the delivery of various IT large-scale complex technology projects
- Providing direction and guidance to the cross-functional project team for setting tactical strategies based on solid experience in the full lifecycle of the project
- Primary customer contact for the duration of each project. May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate
- Proactively provide customers with product and services information and project updates
- Identify opportunities for customers to get the best value out of GE software
- Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets
- Manage a network of resources (including contractors) in support of project execution.
- Identify opportunities to expand the project in ways that bring value to our customer and satisfy our profitability requirements
- Take part in the writing of reports that describe the results of a project
- Participate in the development of proposals for projects
- Manage the project budget and timeline and ensure the resources are available to complete the project within budget and on time in order to meet customer obligations
- Ensure that delivered products and services achieve highest quality and performance levels
- Negotiate change orders with the customers
- Professionally represent GE during all customer communications
- Lead a varied staff that will include employees, customers, partner companies, or subcontractors

Requirements

Qualifications/Requirements:

- Project Management experience in the Healthcare Digital industry
- PMI Certification
- Bachelor's degree from an accredited university or college
- Minimum 5 years of experience as Project Manager
- Minimum 10 years of global IT experience
- Lean Six Sigma experience
- Fluent in English and Arabic

Desired Characteristics:

Leadership:

- Proactively identifies and removes project obstacles or barriers on behalf of the team. Navigates accountability in a matrixed organization. Communicates and demonstrates a shared sense of purpose. Learns from failure.
- Establishes & communicates team members' roles in relation to their function and data. Shares knowledge, power and credit, establishing trust, credibility, and goodwill. Coordinates role responsibilities with that of others to achieve mutual goals. Encourages groups to work together to efficiently resolve problems. Proactively coaches and/or mentor's others to improve their contribution to the team. Fosters relationship building between team members and those outside the team.
- Develops project plans for multiple initiatives and/or large projects, including outcome definitions, timeline, staffing and resource models, risk mitigation, communication plans, status reporting, and issues management. Effectively communicates to multiple levels of internal and external stakeholders. Leads large project teams, interacting effectively in a matrixed environment. Able to foresee issues and proactively manage scope, schedule, and budget to meet or exceed project commitments. Defines and implements appropriate corrective action plans. Creates referenceable solution deployments.
- Courage to share point-of-view and facilitate tough conversations. Ability to pick up on subtle cues that could add risk to projects or initiatives. Ability to proactively cultivate and identify non-obvious solutions to problems through an astute understanding of stakeholder roles and dynamics. Provides critical feedback into product and commercial teams to advance roadmap or relationship.

Personal Attributes:

- Demonstrates a passion for work and for continual learning. Persistently seeks to accomplish challenges and approaches difficult situations with optimism. Encourages their team's commitment to GE's corporate goals and beliefs. Identifies new opportunities by creating bonds of trust with customers. Creates a team environment where people are motivated, share more, are highly engaged, and ultimately perform better. Evangelizes the value of a human-focused perspective in product management.
- Influences and energizes others toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal in the face of unfavorable odds and setbacks.
- Achieves and maintains direct involvement in customer discussions about expected business outcomes and benefits from the solution; advocates for the customer to have the right GE teams and capabilities in place to ensure critical success factors are met; remains actively engaged until the customer realizes what the expected business benefits from the solution are and the necessary investment to achieve them; identifies next steps and how to string together near-term successes that can be the foundation for future engagements and an expanded business.

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. <br/><br/> Locations: Saudi Arabia; Riyadh

About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.

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